Supervisor, Joint Use Construction

Job Description

Job Description

Position Title: Supervisor, Joint Use Construction

Base Salary: $87,900 to $108,000 annually DOE

Benefits: Medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and education reimbursement programs.

Ziply Fiber is a local internet service provider dedicated to elevating the connected lives of the communities we serve. We offer the fastest home internet in the nation, a refreshingly great customer experience, and affordable plans that put customers in charge.

As our state-of-the-art fiber network expands, so does our need for team members who can help us grow and realize our goals.

Our Company Values:

• Genuinely Caring: We treat customers and colleagues like neighbors, with empathy and full attention.
  

• Empowering You: We help customers choose what is best for them, and we support employees in implementing new ideas and solutions.
  

• Innovation and Improvement: We constantly seek ways to improve how we serve customers and each other.
  

• Earning Your Trust: We build trust through clear, honest, human communication.
  

Job Summary

The Supervisor, Joint Use is a critical leadership role within Ziply Fiber, responsible for overseeing the safe, compliant, and efficient management of joint use infrastructure across both aerial and underground networks. This position ensures that all joint use activities align with the National Electrical Safety Code (NESC), local jurisdictional requirements, and Ziply’s operational standards.

The Supervisor leads a blended team of internal employees and external contractors, fostering a culture of accountability, safety, and performance excellence. The supervisor is accountable for team performance, metric standards, and upholding the Ziply brand. This role requires comfort with public speaking and being on camera to represent Ziply, as well as managing contracts and negotiations.

Essential Duties and Responsibilities:

The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed:

Team Leadership and Performance Management

· Lead and supervise a diverse team of engineers, coordinators, inspectors, contractors, and vendors by setting expectations, performance metrics, and accountability; conduct meetings, reviews, and coaching to drive continuous improvement and collaboration.

Joint Use Infrastructure, Operations, and Compliance

· Oversee the maintenance and development of Ziply’s aerial and underground joint use infrastructure, ensuring all pole attachments, removals, and relocations comply with NESC and local permitting requirements; monitor field operations for safety and engineering standards adherence.

· Serve as the NESC compliance expert, guiding code interpretation and application; lead annual OJUA training and maintain a proactive compliance program to resolve violations before audits.

· Collaborate with legal and regulatory teams to ensure alignment with evolving state and federal requirements.

· Manage the full lifecycle of joint use work orders from notification through construction and closeout; implement process improvements to reduce cycle times, eliminate rework, and improve data accuracy.

Reporting, Process Improvement, and Revenue Optimization

· Utilize dashboards and reporting tools to monitor KPIs such as permit turnaround, violation clearance, and cost recovery.

· Develop and execute strategies for proactive permitting, bootleg attachment detection, cost recovery, and transform joint use into a revenue-generating function.

Partner, Vendor, and Stakeholder Engagement

· Manage third-party attacher, utility partner, and vendor relationships; negotiate and administer joint use agreements; track contract compliance and vendor performance.

· Serve as the primary escalation point for joint use issues; communicate clearly with city officials, utility partners, and community stakeholders.

· Represent Ziply in public forums, municipal meetings, and on-camera communications.

Other Duties

· Performs other duties as required to support the business and evolving organization.

Required Qualifications:

· High school diploma or GED.

· Bachelor’s degree or equivalent PM/OSP experience, including engineering, splicing, and/or construction.

· Minimum of three (3) years’ experience in joint use, Outside Plant (OSP) construction, or utility coordination.

· Minimum of one (1) year leading crews, contractors, or small teams.

· Working knowledge of National Electrical Safety Code (NESC) standards and local permitting processes.

· Familiarity with aerial and underground OSP construction and joint use compliance.

· Strong leadership skills with the ability to set expectations, coach, and hold team members accountable.

· Effective verbal and written communication skills, comfortable representing the company publicly and on camera.

· Excellent organizational skills and ability to manage multiple priorities.

· Negotiation skills for contracts and vendor relationships.

· Commitment to safety, compliance, and operational excellence.

· Proficient in Microsoft Office 365 Suite, especially Excel.

Preferred Qualifications

· Familiarity with dashboards and reporting tools.

Knowledge, Skills and Abilities:

· Ability to work independently and apply sound judgment and reasoning skills to a variety of situations.

· Ability to multi-task and collaborate effectively with other personnel to meet deadlines.

· Strong verbal and written communication, attention to detail and organizational skills.

· Ability to work within critical deadlines and driving accountability is a must.

· Ability to adjust to rapidly changing priorities and schedules.

· Ability to provide excellent customer service.

· Ability to maintain a professional manner and appearance.

Work Authorization:

Applicants must be currently authorized to work in the US for any employer. Sponsorship is not available for this position.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking, or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment:

Work is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse, and multi-line telephone system. The work is primarily a modern office setting.

Diverse Workforce / EEO:

Ziply Fiber is an equal opportunity employer. Ziply Fiber will consider all qualified candidates regardless of race, color, religion, national origin, gender, age, marital status, sexual orientation, veteran status, and the presence of a non-job-related handicap or disability or any other legally protected status.

Ziply Fiber requires a pre-employment background check as conditions of employment. Ziply Fiber may require a pre-employment drug screening.

Ziply Fiber is a drug free workplace.

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