LTSS Service Care Manager

Position Title: LTSS Service Care Manager

Work Location: All candidates must reside in County Manatee- Spanish bi-lingual is preferred, not required

Assignment Duration: 3 months with possibility of extension

Work Schedule: 8-5 Mon-Fri

Work Arrangement: 1-2 days remote, 3-4 days home visits (Will be in the field 80-90% of the time. )

Responsibilities:

Assists in developing, assessing, and coordinating holistic care management activities to enable quality, cost-effective healthcare outcomes. May develop or assist with developing personalized service care plans/service plans for long-term care members and educates members and their families/caregivers on services and benefits available to meet member needs.

Candidate Requirements

Education/Certification
Required: Requires a Bachelor's degree and 2 - 4 years of related experience. (Bachelors Degree should be within the realm of Healthcare) - Psychology, Sociology, etc.

Field experience would need to be long term to have the team consider someone that does not have a degree within the space they are looking for.
Preferred: n/a

Licensure
Required: Valid driver's license
Preferred: n/a

• Years of experience required
• Disqualifiers
• Best vs. average
• Performance indicators

Must haves:

• 2+ years of Care Management experience (field experience is a must)
• Caseloads of 50,60,70 members - bonus if it is geriatric
• Long Term Care Medicaid experience
• Medicaid / Medicare experience
• Need to see experience being able to manage high case load
• Fast paced environment regarding new processes and programs
• They must be comfortable being able to connect with IT should their equipment fail in the field, etc. or be able to go into an office location or IT space.
• All documentation must be within system within 24 hours of completion
• Experience with electronic medical health records
• Home Health Experience

Nice to haves:

1. Discharge Planning
2. Working with TruCare which is the software the team uses

Disqualifiers:

• Not having field experience
• Not having previous experience with high caseloads

Performance indicators: Bilingual always preferred - req will indicate if Bilingual is required via the notes section

• Top 3 must-have hard skills
• Level of experience with each
• Stack-ranked by importance
• Candidate Review & Selection

1
2 years of field case management

2
Technology Savy

3
Must be able to look at calendar and manage time - ensuring enough time for documentation