Reservations OTA Specialist

Shape the Next Generation of Vacations! Welcome to Evermore Orlando Resort—the resort that’s redefining the Orlando vacation experience. Just steps away from Walt Disney World®, Evermore stretches across 1,100 acres and offers a one‑of‑a‑kind blend of spacious, upscale vacation homes, flats, and villas alongside the luxurious Conrad hotel. Our Team Members are true trailblazers, reimagining the vacation experience for each guest. Here, guests create their own adventure, enjoying the best of both worlds: the space and comforts of vacation home rentals combined with the amenities and services of a world‑class resort. Evermore is Orlando’s ultimate game changer, offering guests an unforgettable beach paradise, luxurious amenities, world‑class golf, and a range of recreational activities. Key Responsibilities Answer incoming calls promptly and provide callers with resort information and accommodations. Gather detailed caller information and create leads for follow‑up as part of outbound calling program. Meet goals set for outbound call production. Convert telephone inquiries into reservations, maintaining acceptable performance statistics. Book reservations accurately and efficiently utilizing telephone, internet, group booking fax, room lists and other forms of reporting. Have detailed knowledge of our amenities, including all rates and packages for current and future seasons, available discounts, and special package offerings. Familiarize the Manager on Duty and/or the appropriate Salesperson of any arriving VIPs. Attend all department meetings including required safety meetings when requested. Assist with entering individual and group reservations in the system, specifying billing instructions and securing all payments as outlined in the group contract. Load group rooming lists, assign rooms, specify billing instructions, and secure final payments in full prior to group arrival. Process advance deposits through credit card or other acceptable payments. Work with minimal supervision and have excellent customer service skills. Up‑sell unit reservations and have excellent knowledge of all the recreational activities Evermore offers. Maintain up‑to‑date information on all third‑party OTA sites such as Expedia, Airbnb, and VRBO. Manually transfer all bookings into Hotel Key from unintegrated sites such as VRBO. Cross‑reference booking reports from all OTAs and Hotel Key to ensure accuracy in the number of bookings and up‑to‑date booking information. Perform all other duties as assigned by the Manager. Education, Skills, And Experience Good computer skills in PMS, email, web browsing, and scheduling software. Good typing skills (45 wpm or better). Ability to speak, read, write, and comprehend the English language at a level sufficient to communicate effectively with clients, members, guests, and coworkers. Ability to speak or read in Portuguese or Spanish is highly desirable. Answer calls in a warm and professional tone utilizing the provided scripting as a guide. Able to handle guest requests in a detailed manner. Adhere to property and company policies and procedures. Excellent communication and interpersonal skills; ability to interact with a wide range of people. Outstanding organizational, attention to detail, and problem‑solving skills. Ability to multi‑task in a fast‑paced environment, an ever‑changing environment, and prioritize job duties. Capable of working scheduled hours, including weekdays, weekends, nights, and holidays. Physical Requirements Able to safely lift, pull and push up to 25 pounds. Able to stand, walk, stoop, kneel, bend, and reach periodically. Visual focus on a computer for extended periods. Able to sit and use the computer for hours at a time. Subject to environmental conditions; work activities can occur inside and outside. Repetitive hand motions, such as typing. Our Work Culture & Environment We promote a work environment where Team Members thrive in a dynamic, fast‑paced setting, bring curiosity and dedication to deliver remarkable service, and have a sense of humor to enjoy the journey. We create a culture that is inclusive, team‑focused, committed to Evermore’s core values—Easy on Purpose, Unexpected Delight, and Service Savvy—and fosters an environment built on togetherness. Benefits We offer our Team Members competitive pay, along with a range of benefits including free life insurance, free short‑term disability, free long‑term disability, affordable health benefits (medical, dental, vision for dependents), a 401(k) with employer match, a robust paid time off policy, parental and grandparent leave, and pet bereavement leave. Are you ready to join the team that’s redefining how to vacation? Join us today! We can’t wait to meet you!

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