Physician (VISN Telehealth Medical Director)

Summary

The Telehealth Medical Director (THMD) is a Veterans Integrated System Network (VISN) based leadership position located in VISN 6. The VISN THMD is under the general supervision of the VISN Chief Medical Officer (CMO) delegated to the Deputy Chief Medical Officer (DCMO).

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Duties

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The VISN THMDis responsible for the leadership, management, and operations of the VISN level Clinical Resource Hub (CRH) and the clinical oversight of the licensed independent practitioner arm of the Clinical Contact Center (CCC-LIP).The VISN THMD will work directly with VISN level leadership (VISN leads for Primary Care, Mental Health, Pharmacy, Nursing, CCC Chief, etc.), to ensure that VISN CRH and CCC-LIP services are high-performing. They will collaborate with various Veterans Affairs (VA) Central Offices (National CRH Leadership Team, Office of Primary Care, Office of Connected Care, Clinical Pharmacy Practice Office, Pharmacy Benefits Management, Office for Integrated Veteran Care (IVC), and Office of Mental Health and Suicide Prevention, etc.).The VISN THMD is responsible to ensure that CRH and CCC-LIP services are delivered to the sites of greatest need across a VISN, and that services are completed at the highest standard and in alignment with national CRH and CCC standards. CRH services include direct clinical support to underserved facilities within the VISN, Telehealth Emergency Management (TEM) sites, non-VA sites of care, and Clinical Contact Centers. Additional requirements of the VISN Telehealth program include the offering of graduate medical training opportunities when possible. Clinical work of 25% in one's area of practice is expected as a part of this appointment.

The following description covers the most significant duties performed but does not exclude other responsibilities that may be assigned:

• Has full administrative responsibility for developing, organizing, and directing the VISN CRH program and CRH staff, with an emphasis on delivering services to the most underserved facilities.
• Supervises the VISN CRH Management Team which may include but is not limited to:
  • CRH Administrative Officer
  • CRH Primary Care Section Chief
  • CRH Mental Health Section Chief
  • CRH Nurse Executive
  • CRH Clinical Pharmacy Specialist Section Chief
  • CRH Technology/IT manager
• Supervises the VISN CCC LIP-Provider Arm which may include but is not limited to:
  • CCC Providers
  • CCC Tele-Emergency Care Program
• Ensures efficient operations of the VISN CRH and CCC and utilizes resources to ensure these operations meet the mission and goals of the VISN and national CRH / CCC programs, and at Veterans Health Administration (VHA) standards.
• Coordinates with various VISNs and VA Central Office and utilizes regulatory and quality standards to develop and implement appropriate plans, policies, and procedures that define operational requirements and support the VISN CRH and CCC programs.
• Ensures that the elements and national standards of a CRH and Virtual Care arm for CCC are met.
• Ensures standardization of VISN CRH resources, including request for service applications, scoring tools, and deployment protocols to underserved VA facilities.
• Ensures standardization of care for VISN CCC LIP-Provider arms across all VISN 6 sites.
• Assumes responsibility of communication with appropriate leadership staff on a national, VISN, and facility level to influence decision and achieve the mission and goals of the VISN CRH and CCC programs.
• Assesses and responds to any complex issues or questions that may arise related to the VISN CRH / CCC program by ensuring consistent and effective communication (orally and in writing) occurs with VISN CRH and CCC LIP-Provider staff, as well as national, VISN, and facility leadership, as appropriate.
• Holds regular meetings with all VISN CRH leadership and staff to manage the operations of various CRH professionals. Conducts regular meetings with all VISN CCC LIP-Provider arm staff to manage operations of various CCC professionals.

VA offers a comprehensive benefits package. VHA Physician Total Rewards.

Education Debt Reduction Program (Student Loan Repayment): Learn more.

EDRP Authorized: Former EDRP participants ineligible to apply for incentive. Transfer of current incentive is possible. Contact View email address on click.appcast.io, the EDRP Coordinator for questions/assistance. APPLICANT MUST BE ON BOARD BY 7/30/2026 TO RECEIVE EDRP

Work Schedule: Monday - Friday, 8:00 a.m. to 4:30 p.m.

Pay: Competitive salary, annual performance bonus, regular salary increases

Paid Time Off: 50-55 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year and possible 5 day paid absence for CME)

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA

Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Licensure: 1 full and unrestricted license from any US State or territory

CME: Possible $1,000 per year reimbursement (must be full-time w/board certification)

Malpractice: Free liability protection with tail coverage provided

Contract: No Physician Employment Contract or significant restriction on moonlighting

Requirements

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Conditions of employment

• U.S. Citizenship; non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA.
• Selective Service Registration is required for males born after 12/31/1959.
• Must be proficient in written and spoken English.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Must pass pre-employment physical examination.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• You may be required to serve a probationary period.
• Complete all application requirements detailed in the "Required Documents" section of this announcement.

Qualifications

To qualify for this position, you must meet the basic requirements as well as any additional requirements (if applicable) listed in the job announcement. Applicants pending the completion of training or license requirements may be referred and tentatively selected but may not be hired until all requirements are met. Currently employed physician(s) in VA who met the requirements for appointment under the previous qualification standard at the time of their initial appointment are deemed to have met the basic requirements of the occupation.

Basic Requirements:

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• Degree of doctor of medicine or an equivalent degree resulting from a course of education in allopathic medicine or osteopathic medicine. The degree must have been obtained from one of the schools approved by the Department of Veterans Affairs for the year in which the course of study was completed.
• Current, full and unrestricted license to practice medicine or surgery in a State, Territory, or Commonwealth of the United States, or in the District of Columbia.
• Residency Training: Physicians must have completed residency training, approved by the Secretary of Veterans Affairs in an accredited core specialty training program leading to eligibility for board certification. ( NOTE : VA physicians involved in academic training programs may be required to be board certified for faculty status.) Approved residencies are:
  • (1) Those approved by the accrediting bodies for graduate medical education, the Accreditation Council for Graduate Medical Education (ACGME) or American Osteopathic Association (AOA), in the list published for the year the residency, or fellowship if applicable, was completed; OR
  • (2) One year of post medical school training (internship, first year of residency, or transitional year residency) approved by ACGME or AOA followed by two years of post-training independent practice (performing under a full and unrestricted license) in the United States; OR
  • (3) Non-US residency training programs followed by a minimum of three years of verified independent practice in the United States (performing under a full and unrestricted license) performing duties related to the position they are applying for (United States fellowships would be creditable towards this requirement), which the local Medical Staff Executive Committee deems to have provided the applicant with appropriate professional training and believes has exposed the Physician to an appropriate range of patient care experiences.
  • Exceptions:
    
    
    • Residents currently enrolled in ACGME/AOA accredited residency training programs and who would otherwise meet the basic requirements for appointment are eligible to be appointed as "Physician Resident Providers" (PRPs). PRPs must be fully licensed physicians (i.e., not a training license) and may only be appointed on an intermittent basis. PRPs are not considered independent practitioners and will not be privileged; rather, they are to have a "scope of practice" that allows them to perform certain restricted duties under supervision. Additionally, surgery residents in gap years may also be appointed as PRPs.
    • In rare and unusual circumstances, the Facility Director can submit a memo to the VISN Director through the VISN Chief Medical Officer, who may approve requests for reasonable exceptions to the residency training requirement for Physicians whose composite record of experience, accomplishments, performance, and qualifications warrant such action.
• Proficiency in spoken and written English.

Preferred Experience: Experience in tele-health/medicine; Supervisory Experience; board certification

Reference: For more information on this qualification standard, please visit

Physical Requirements: The applicant must be able to perform all activities of the position without restriction. This position may involve standing, walking, stooping, bending, reaching, lifting, and turning. The work may involve going up and down flights of stairs.

Education

Degree of Doctor of Medicine or an equivalent degree resulting from a course of education in allopathic medicine or osteopathic medicine. The degree must have been obtained from an institution whose accreditation was in place for the year in which the course of study was completed. Approved schools are:

1. Schools of medicine accredited by the Liaison Committee on Medical Education (LCME) for the year in which the degree was granted.
2. Schools of osteopathic medicine approved by the Commission on Osteopathic College Accreditation (COCA) for the year in which the degree was granted.
3. For foreign medical graduates not covered in (1) or (2) above, confirmation must be made that the medical school meets (or met) Educational Commission for Foreign Medical Graduates (ECFMG) eligibility requirement for year graduated.

NOTE: The Under Secretary of Health or designee in the VHA Central Office may approve the appointment under authority of 38 U.S.C. 7405 of a physician graduate of a school of medicine not covered above if the candidate is to be assigned to a research, academic, or administrative position with no patient care responsibilities. The appointment will be made only in exceptional circumstances where the candidate's credentials clearly demonstrate high professional attainment or expertise in the specialty area.

Additional information

This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific eligibility requirements per VHA policy and submit your EDRP application within four months of appointment. Program Approval, award amount (up to $200,000) & eligibility period (one to five years) are determined by the VHA Education Loan Repayment Services program office after review of the EDRP application. Former EDRP participants ineligible to apply.

This job opportunity announcement may be used to fill additional vacancies.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

This position is in the Excepted Service and does not confer competitive status.

VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.

If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.