Customer Experience Representative

Job Description

Job Description

Benefits:

• Employee discounts
• Flexible schedule

Summary:
Promotes quality customer service and processes sales and registration transactions. Acts as the first point of contact for potential and current Goldfish Swim School members and as such is responsible for presenting a positive image for the company.

Make waves and pave the way for your career.
At Goldfish Swim School we are not only passionate about building confident lifelong swimmers, we are also passionate about building the careers of our team members. We believe that the hard work and dedication of our team members help create skills that will last a lifetime. We take time to develop both personal and professional skills that prepare team members for their future careers.

Perks and Benefits:

• Paid on-the-job training
• Flexible scheduling 
• Culture driven company
• Employee recognition programs 

Primary Duties and Responsibilities:

• Answers telephones, emails and texts and responds to inquiries in a professional manner.
• Conducts sales calls for prospective members. 
• Processes student registrations using effective sales/customer service techniques.
• Resolves customer concerns/complaints using a professional approach. 
• Assists customers with purchases of merchandise and memberships.
• Greets parents and students as they report to the front desk. 
• Checks in students on the attendance tracking system. 
• Maintains cleanliness of the lobby, snack shack, changing areas, and restrooms.
• Makes calls to resolve open account problems
• Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary.

Job Qualifications and Skills

• Ability to work with children
• Excellent communication and organizational skills
• High energy
• Strong work ethic 
• Must pass background examinations prior to training
  About Goldfish Swim School:

Goldfish Swim School has been an industry leader in the swim lesson community since 2006. Our team is growing, and we are looking for team players who are enthusiastic, have a can-do perspective, and enjoy working with kids. We provide paid on-the-job training, flexible scheduling, a rewarding work environment, and a one-of-a-kind culture that will make you smile, too!

Safety Standards:
The safety of our swimmers, parents and team members is of the utmost importance. Goldfish Swim School follows all CDC and WHO safety standards along with following any local guidelines. In addition here are some additional safety precautions and procedures we follow:

• Every shift has an on-staff cleaner to sanitize high touch areas in our lobby and pool areas
• Our pools are disinfected with chlorine to provide the safest swimming environment
• Our state-of-the-art ventilation system allows fresh air to continuously circulate into our building, further minimizing the spread of any airborne virus

If you, or someone you know, desires to work for a place where you can make a difference, explore, apply and then join us.
Goldfish Swim School Tacoma is a learn-to-swim facility for kids ages 4 months to 12 years. Our proven confidence-building curriculum promotes a love of swimming and teaches children to be safer in and around the water. For additional information see
NOTE: The information within this posting is not all-inclusive and may be subject to change. Employee to fulfill other duties and responsibilities as assigned by the Employer. Goldfish Swim School Tacoma is an Equal Opportunity Employer.