Front Desk Supervisor

Job Description

Job Description

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

We are looking for our next great team member to join us on our Front Office team. We are committed to providing you with:

· Highly competitive wages

· An exceptional benefit plan for eligible associates & your family members

· 401K matching program for eligible associates

· Flexible scheduling to allow you to focus on what is important to you

· Discounts with our Crescent managed properties in North America for you & your family members

· Tuition reimbursement

1 year experience as a Hotel Front Desk Supervisor is a must

Marriott Brand Experience is preferred.

ESSENTIAL JOB FUNCTIONS:
1. Communicate effectively both verbally and in writing to provide clear
direction to staff. Assign and instruct guest service agents in details of work.
Observes performance and encourages improvement.

2. Greet guests immediately with a friendly and sincere welcome. Use a
positive and clear speaking voice, listen to and understand requests,
respond with appropriate actions and provide accurate information such as
outlet hours and local attractions.

3. Promptly complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information
including number of guests and room rate. Promote Crescent and brand specific marketing programs. Make appropriate selection of rooms based on
guest needs. Code electronic keys. Nonverbally confirm the room number and rate. Provide welcome folders containing room keys, certificates,
coupons and refreshment center keys as appropriate. Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate
compromise, which may include authorizing revenue allowances. Requires standing and continual mobility throughout front office area.

4. Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank.
Accept and record vouchers, travelers checks and other forms of payment. Perform accurate moderately complex arithmetic functions using a
calculator. Post charges to guest rooms and house accounts using the computer.

5. Promptly answer the telephone using positive and clear voice. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.

6. Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other employees.
Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make
decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation. Authorize
revenue allowances to remedy problems only after other alternative solutions have been offered.

7. Communicate both verbally and in writing to provide clear direction to staff.

8. Comply with attendance rules and be available to work on a regular basis.

9. Perform any other job related duties as assigned.

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.