CLIENT SERVICE SPECIALIST

Client Service SpecialistWe are looking for an experienced Client Service Specialist to provide excellent corporate and UCC transactional services for a clientele of legal professionals and direct-entity clients. Primary objectives include managing a dynamic workflow in an efficient manner, increasing client satisfaction and meeting company and client expectations. The ideal candidate is skilled in corporate and UCC transactions. They should also have a strong customer-service orientation and will be results-driven and focused.ResponsibilitiesProcessing orders, resolving issues and handling requests in corporate and UCC transactionsDaily and direct contact with client base via phone and/or e-mailAbility to respond promptly, professionally and courteously to client questions and concernsMaintaining a high standard of quality while consistently meeting tight deadlinesAssisting clients with use of proprietary applications (training provided)Consulting with clients on the process of working with state and local public officesWorking with public offices and commercial agents on the client's behalf in a professional and articulate mannerReviewing legal documentation – attention to detail is essential as is previous exposure to sensitive/confidential/legal documentsAdditional duties may be assigned as per the departmental/organizational needs of the companyRequirementsAbility to multi-task effectivelyExcellent customer service skillsProficient in Microsoft Office programsTeam playerExceptional written and verbal communicationBachelor's degree or equivalent education/experiencePrior industry knowledge and customer service experience is preferredJob Type: Full-time; M-F; Hours: 9 AM to 5 PM