3rd Shift Guest Service Representative/Night Auditor - Home2 Suites Plymouth

Job Description

Job Description

Description:

3rd Shift Guest Service Representative/Night Auditor

Are you a night owl who thrives in a calm, focused environment? Do you enjoy bringing order to the day, helping guests feel at ease, and wrapping up operations with precision? At Home2 Suites Plymouth, our Night Auditor is the overnight heartbeat of the hotel—combining guest service, attention to detail, and a touch of problem-solving magic.

This role is perfect for someone who enjoys independence, takes pride in accuracy, and understands that even at 2:00 AM, hospitality matters.

What You’ll Do

As our Night Auditor, you’ll balance both the numbers and the guest experience:

Guest Experience & Service

• Welcome late arrivals with a warm, friendly, and professional presence
  
• Assist guests with check-ins, check-outs, and overnight requests
  
• Ensure guests feel safe, valued, and cared for throughout the night
  
• Handle guest questions or concerns calmly and confidently
  

Night Audit & Operations

• Complete the nightly audit process to reconcile daily transactions
  
• Balance room, restaurant, and market accounts with accuracy
  
• Prepare reports for hotel leadership to start the next day strong
  
• Ensure the front desk and lobby remain organized and presentable
  

Hotel Care & Awareness

• Conduct routine property walks to maintain safety and security
  
• Set up the morning for success (coffee ready, lobby welcoming, details in place)
  
• Be the reliable overnight presence our guests and team depend on
  

What Makes You a Great Fit

• Friendly, dependable, and professional
  
• Comfortable working independently overnight
  
• Detail-oriented and organized
  
• Calm under pressure and a natural problem solver
  
• Basic computer skills and willingness to learn hotel systems
  
• Hospitality or customer service experience is a plus—but personality and reliability matter most
  

Why You’ll Love Working at Home2 Suites Plymouth

• Supportive team culture that values every role
  
• A positive, respectful work environment
  
• Opportunities to grow within Hilton and Golder Hospitality
  
• The chance to be the hero who keeps everything running smoothly while the world sleeps
  

At Home2 Suites Plymouth, every shift matters—and our Night Auditor ensures each day ends perfectly and the next begins with confidence.

Requirements:

Candidates must possess the following knowledge, skills, and abilities:

• Great attention to detail
• Thorough organizational skills, proficient in accomplishing all tasks
• Considerable knowledge of computer systems for registration, reservations and backup systems
• Above average mathematical comprehension to understand and interpret numbers as they apply to operations in hotels
• Ability to read, write, speak and understand the English language to communicate with employees and guests
• Ability to effectively interact with internal and external customers, some of whom will require a high level of patience, tact and diplomacy, to defuse anger, collect accurate information and resolve conflicts

Education/Experience

• Comparable hotel size and scope of experience preferred

Benefits include PTO, bonus program, room discounts and more!