Host

Job Title

Michigan Dining Hosts

Job Description

Michigan Dining Hosts welcome guests at dining hall entrances, swipe ID cards, verify guests, active meal plan status, accept payment for individual meal purchases and assist guests with basic questions about dining hall services. Michigan Dining Hosts bus tables and perform other tasks related to maintaining a clean environment.

Responsibilities

Customer Service (60%)

• Interact with guests in a welcoming, friendly and courteous manner.
• Provide guests with information about dining services.
• Accept payment for individual meals.
• Carefully check ID card photos to be sure the guest presenting matches the photo on the card.
• Swipe ID cards to confirm that guests have an active meal plan and are eligible to enter the dining hall.
• Prevent ineligible individuals from entering the dining halls. Handle upset guests and challenge guests who are ineligible to enter the dining room while remaining calm and courteous.
• Call for Management to process Credit Card Transaction.
• Report suspicious behavior to management.
• Operate card-reading equipment.

Table Bussing (40%)

• Remove dirty dishes and trash from the dining room tables.
• Return them to the dish room.
• Sweep and spot mop floors during and after service.
• Refill Napkin holders, salt, and pepper shakers.
• Place and remove Table Talkers.
• Clean and straighten chairs.
• Perform other tasks related to maintaining a clean environment.

Required Qualifications

• High School education diploma or an equivalent combination of education and experience.

Desired Qualifications

• Some food service experience.

Position Responsibilities Criteria

• Excellent oral/written communication skills, attention to detail, strong interpersonal and organizational skills and the ability to provide positive customer service.
• Demonstrate strong work ethic and integrity.
• Competencies include:
• Drive for Excellence
• Customer Satisfaction and Communication
• Sustainability

Working Conditions

Must be flexible and able to adapt to change in a fast-moving, intense work environment.

Ability to work a flexible schedule with variable weekday hours, some weekends and holidays required.

This is a seasonal, 16 hour/week position: Work from the 3rd week in August through the first week of May.

Ability to move and transport objects weighing 25 - 30 pounds, ascend/descend stairs, and work in a static position for extended periods.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.