Customer Service Associate

Waupaca FoundryWaupaca Foundry, Inc. is North America's leading supplier of iron castings and has a history of innovation with a legacy of product quality. Waupaca Foundry employs approximately 4,400 people company-wide. Waupaca Foundry is committed to relentless improvement, forward-thinking sustainability initiatives, and providing a reliable experience to the millions who use our castings every day. Our goal is to employ individuals who take pride in their work within a culture of continual innovation. Waupaca Foundry is proud to be an employer of choice for those driven and skilled individuals seeking rewarding careers by producing top quality castings.You will be right at home at Waupaca Foundry.Cast Your Own Future.Customer Service Data EntryResponsibilities Include:Manage customer orders, ensuring accuracy in order details including but not limited to the following: Lead times, terms, revision levels, order quantities, and pricing.Resolve internal discrepancies by coordinating with internal teams.Monitor order status, providing updates to Customer Facing and addressing any changes needed or delays.Serve as a point of contact for internal teams related to orders.Maintain accurate records of orders, and issue resolutions using ERP and systems.Generate daily reports on order status, backlogs, and shipping schedules for internal use.Develop and maintain Key Performance Indicators related to the position.Work closely with production planning to align order requirements with manufacturing schedules.Identify and troubleshoot order errors and notify internal teams as needed.Interface with internal teams on any pricing issues or parts that are becoming inactive or obsolete according to customer demand.Suggest process improvements to enhance order accuracy, EDI functionality, and customer service efficiencyQualifications Include:High school diploma or GED required; associate degree or technical certification preferred.Preferred experience: 1–3 years of customer service experience in a manufacturing or foundry environment.Proficiency with EDI systems and ERP software (such as SAP, AS400, Oracle, or similar platforms) is preferred.Strong computer skills, including Microsoft Office (Excel, Word, Outlook).If selected for consideration, candidates must successfully complete a selection process that includes interviews, reference check/verification, and a pre-employment drug screen.BENEFITS: Waupaca Foundry offers competitive wages and exceptional benefits, including:Medical, dental, visionShort and long term disabilityLife insurance401(k)Employer funded retirement planPaid vacations/holidaysWellness programFitness membershipEmployee assistance program (EAP)Employer supported career development, including tuition reimbursementWaupaca Foundry is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.