Clinical Administrative Coordinator

This position is on-site. Our office is located at 3001 St Rose Pkwy, Henderson, NV 89052. This position is full-time, Monday – Friday. Employees are required to have flexibility to work our shift schedules during our normal business hours of 8:00 a.m. – 4:30 p.m., including rotating holidays. It may be necessary, given the business need, to work occasional overtime. We offer 4 weeks of on-the-job training. The hours of training will be during normal business hours. Primary Responsibilities Processing all release of information (ROI) requests, specifically medical record and billing requests, in a timely and efficient manner This role must also ensure accuracy and provide clients and customers with the highest quality product and customer service At all times, the ROI Specialist must safeguard and protect the patient's right to privacy by ensuring that only authorized individuals have access to the patient's medical information and that all releases of information are compliant with the request, authorization, client policy, and state and federal laws to include HIPAA regulations The ROI Specialist engages in direct customer service, when applicable, and must perform duties and conduct interpersonal relationships in a manner designed to project a positive image of the ROI department Promotes positive customer relations through prompt and courteous service. Review each request for validity according to request type and written guidelines; rejects invalid requests/provides timely feedback to requestors regarding non‑valid requests for PHI; work with requestor as needed Maintains knowledge of state laws, fee structures, CPS rules in conjunction with hospital policies. Performs other duties as assigned Required Qualifications High School Diploma/GED Must be 18 years of age or older Experience with Release of Information (ROI) and medical record releases Experience working within the healthcare industry Ability to work onsite at 3001 St Rose Pkwy, Henderson, NV 89052 Ability to work Monday – Friday, between 8:00 a.m. – 4:30 p.m., including rotating holidays Preferred Qualifications Experience with healthcare terminology Experience with policy and procedures within Nevada state law, federal, and HIPAA regulations Experience working in a hospital, physician's office or medical clinic setting Clerical or administrative support background Experience working in a call center Soft Skills Ability to apply regulatory requirements to facilitate organizational compliance Ability to develop and maintain positive relationships with requestors, i.e., Insurance Companies, Physician Offices, etc. and other stakeholders Effective organizational skills, demonstrating attention to details and excellent customer service skills Able to work independently in a fast‑paced environment Problem solving and critical thinking skills Competent use of email, fax machines, copiers Effective communication skills (verbal and written) Ability to perform team‑oriented job tasks with a conscientious awareness of detail and accuracy; effective organizational skills; ability to multi‑task effectively Pay and Benefits Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. The hourly pay for this role will range from $18 – $32 per hour based on full‑time employment. In addition to your salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401(k) contribution (all benefits are subject to eligibility requirements). We comply with all minimum wage laws as applicable. Equal Employment Opportunity Statement UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. #J-18808-Ljbffr