Referral Specialist - USFTGP Transplant Abdominal Clinic
Tampa General Hospital
Referral Specialist - USFTGP Transplant Abdominal Clinic
The primary focus of this position is to provide excellent customer service to physicians and patients referred for appointments/services at USF Health. Serves as the point of contact for patients being referred to USF Health to schedule provider referred appointments/services within the practice plan. Screens and processes internal referrals generated by USF Health and/or outside providers.
Qualifications:
- Required Skills: High School Diploma or Equivalent - Required. 2 years of customer service experience in healthcare - Required.
- Technical Knowledge, Skills, and Abilities: Understanding of healthcare referral workflows, insurance requirements, and prior authorization procedures for visits, procedures, surgeries, and medications.
- Customer Service and Communication Skills: Ability to provide courteous, clear, and professional communication to patients, providers, clinical teams, and other stakeholders.
- Organizational and Time?Management Skills: Ability to manage multiple tasks, track referrals, maintain accurate filing systems, and ensure timely processing.
- Computer and Data Entry Proficiency: Skilled in using electronic health records, scheduling systems, databases, and communication platforms to route and process referral information.
- Problem?Solving and Investigative Skills: Ability to review incomplete referrals, identify missing information, and follow up proactively to ensure timely scheduling.
- Attention to Detail and Accuracy: Strong accuracy in documenting information, obtaining correct authorizations, and routing communication to prevent delays in patient care.
Primary Location: Tampa
Work Locations: Transplant 409 Bayshore Blvd. 4th Floor Tampa 33606 Eligible for Remote Work: On Site
Job: Patient Financial Services Organization: Academic Medical Group Inc Schedule: Full-time Scheduled Days: Monday, Tuesday, Wednesday, Thursday, Friday Shift: Day Job Job Type: On Site Shift Hours: 8:30am - 5pm Minimum Salary: 34,091.20
Tampa General HospitalVacancy posted 5 hours ago
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