Genesys Architect
$95k - $120kTata Consultancy Services
Genesys Architect
Genesys Cloud CX, Architect (Inbound / Outbound / Secure Flows), IVR Design & Call Flow Architecture, Voice Bots, Digital Bots, API Integration (REST, Web Services), CRM Integration (Salesforce) Debugging & Troubleshooting, CI/CD, Code Quality & Governance.1. Deep expertise in Inbound, Secure, Voice bots, In Queue, Transfer, and Agentless Architect flows
2. Expert in designing IVR & intent models, utterances, entities, and dialog flows aligned with security, audit, and regulatory requirement
3. Strong hands on experience integrating IVA with CRM / policy / billing systems using REST/SOAP APIs
4. Tracks KPIs such as IVR containment, intent accuracy, misroutes, CSAT/tNPS impact
5. Demonstrates strong ability to analyze complex IVR/IVA issues across Architect flows, integrations, and telephony layers Key Responsibilities:
1. Expert understanding of Genesys Voice / BYOC, SIP routing, DTMF, codecs, and audio flows
2. Demonstrates strong ability to analyze complex IVR/IVA issues across Architect flows, integrations, and telephony layers
3. Drives continuous improvement using production analytics and real caller behavior
Design & Own End-to-End IVA / IVR Solutions
Deliver High Quality, Production Ready Architect Flows
Lead Integrations with Backend & CRM Systems
Support Testing, UAT & Production Stability
Collaborate with Stakeholders & Drive Continuous Improvement. Specialist in designing and optimizing Genesys IVA solutions that deliver intelligent intent recognition, secure authentication, and high call containment across enterprise contact centers Salary Range- $95,000-$120,000 a year
#LI-SP3
#LI-VX1
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Genesys Architect in Cary, NC vacancy
- ...Architect & Design, Sales At Construction Resources and its affiliated companies, we are more than a distributor—we are a trusted partner to designers, builders, remodelers, and homeowners. For over 50 years, we've delivered integrated solutions that help turn ideas...SuggestedFull timeTemporary workLocal areaFlexible hours
UMI Stone
Morrisville, NC2 days ago - At Jacobs, we challenge what is currently accepted, so we can shape innovative and lasting solutions for tomorrow. If you’re interested in a long and rewarding career working with the industry’s best and most innovative engineers, then Jacobs is where you belong. We are...Suggested2 days per week
Jacobs
Cary, NC2 days ago $60 - $75 per hour
...Licensed Architect We are seeking a licensed architect with strong experience in industrial and mission-critical facility design. This role supports the design and delivery of data centers and manufacturing facilities, working in a highly collaborative, multi-disciplinary...SuggestedHourly payFor subcontractorWork at officeLocal areaVisa sponsorship2 days per weekHKAA
Cary, NC2 days ago$69.5k
...Entry Level Architect At Jacobs, we're challenging today to reinvent tomorrow by solving the world's most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery and cutting-edge manufacturing...SuggestedFull timeLocal areaRemote workJacobs Solutions
Cary, NC4 days ago- ...Job Role : AI Automation Architect Location : Raleigh, NC (hybrid - At least 3 days a week in office) Job type : fulltime AI Automation... ...SuccessFactors (HR), ADP / Ceridian / UKG (Payroll), Salesforce / Zendesk / Genesys (Customer Service), ServiceNow (ITSM/ESM). Soft Skills • People...SuggestedFull timeWork at office3 days per week
Intellisoft Technologies
Morrisville, NC2 days ago $129.2k - $192.5k
...Job Summary NetApp Product Architect (Subscription Mgmt. & Q2O) work as part of team that supports and enhances NetApp's world-wide business processes and systems. You will utilize your strong technical competencies and functional business expertise to identify, evaluate...Contract workWork experience placementWork at officeLocal areaNetApp
Morrisville, NC2 days ago$196.64k - $328.35k
...Principal Integration Architect - IT/OT Convergence Location: Houston, TX, US Ann Arbor, MI, US Phoenix, AZ, US Gaithersburg, MD, US Cary, NC, US Denver, CO, US San Marcos, CA, US Atlanta, GA, US Seattle, WA, US Austin, TX, US Chicago, IL, US Tampa, FL, US Tualatin,...Full timePart timeWork experience placementWork at officeLocal areaRelocationVisa sponsorshipFlexible hoursBlack & Veatch
Cary, NC4 days ago- Job Opportunity at Lenovo We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of...Local area
Lenovo
Morrisville, NC3 days ago - Sensaria in Morrisville, NC is looking for a Principal Engineer/Lead Platform Architect to define the architectural vision for the platform. This role involves providing technical leadership, designing scalable systems, and collaborating with stakeholders. Candidates should...Remote work
- Renesas Electronics Corporation in Morrisville seeks a Principal Engineer for their Power Design Team. You will define chip specifications, lead system-level designs, and manage verification plans for next-gen IC products in varied markets. Candidates should have a BSEE...Remote job
$20 - $23.01 per hour
An innovative performance apparel company in Cary, NC, is seeking a Visual Merchandising Specialist to enhance guest experiences through effective VM strategies. The role involves collaborating with store leadership, executing impactful product presentations, and providing...- Sas is seeking a Senior Finance Enterprise Performance Management (EPM) Specialist in Cary, North Carolina. This hybrid role involves leading financial planning and analysis processes, utilizing Oracle EPM for budgeting and forecasting. Candidates should have a bachelor...
- A leading technology company is seeking an experienced engineer specializing in digital design optimization. The role requires substantial experience in EDA, including expertise with advanced nodes and digital simulation. You will lead customer engagements and drive improvements...Remote job
- NetApp, Inc. in Morrisville is seeking a Product Architect specializing in Subscription Management and Quote to Order (Q2O). The role involves partnering with Enterprise Architects and Product Managers to enhance business processes. Ideal candidates will have at least 8...
- An innovative firm is looking for a Palantir Ontology Specialist to enhance enterprise data integration and analytics. In this pivotal role, you will design and optimize ontology models within Palantir Foundry, ensuring data integrity and governance. You will collaborate...
- ...management, and CQV of technically complex facilities, primarily in the life sciences industry. We are looking for a talented Process Architect to join our team out of our office located in Cary, North Carolina . What You'll Do Assess the requirements of a project, break...For contractorsWork at office
- A popular bakery in Cary, North Carolina is seeking energetic individuals for the role of Joy Creator. This position involves creating a welcoming environment, helping guests order cakes for their celebrations, and fostering a sense of joy within the community. The ideal...Flexible hours
$122k - $145k
Eliassen Group is seeking a Senior DevSecOps / Application Security Engineer located in Cary, NC. This role focuses on securing code and development pipelines while embedding security into the software lifecycle. You will work closely with development teams to establish...- Kids for the Future in Cary, NC is seeking an Architect to join their Design/Build team. You will work closely with clients and the Bobbitt Group team members in creating efficient and impactful commercial spaces across the Carolinas. The ideal candidate will have a degree...
- A defense technology startup is seeking a Business Operations Manager to oversee government and commercial contracts in the U.S. This role requires managing compliance with FAR/DFARS while providing operational support for daily functions. The ideal candidate will have ...
- Mandatory Skills: Architect with experience on Palantir Palantir Foundry Architect to design, implement, and optimize data-driven solutions using Palantir Foundry. The role involves data engineering, pipeline development, ontology modeling, and cloud integration to enable...
- Illumiti Inc. is looking for a Principal Pre‑Sales Solution Architect with expertise in Oracle supply chain management. This leadership role blends solution architecture and strategic advisory in supply chain operations. The successful candidate will lead pre-sales functions...Remote job
- A leading Managed Cloud Provider is seeking an experienced SAP FICO Lead Architect to design and implement SAP solutions. The ideal candidate will have over 15 years of SAP FICO expertise, strong leadership abilities, and a proven track record in financial transformation...
- An innovative firm is looking for a skilled Reporting Specialist to join their team. This role involves designing and developing interactive reports and dashboards using Palantir Foundry, transforming complex datasets into actionable insights that drive business decisions...
$105k - $170k
...Engineering firm specializing in healthcare design. We are passionate about fostering a truly collaborative design process where architects, engineers, and other disciplines seamlessly work together towards shared goals. Our flat organizational structure encourages individual...Contract workFor contractorsRemote work$110.6k - $190k
A leading engineering firm in North Carolina is seeking a driven Process Architecture Professional. This role involves working on a wide range of activities from feasibility studies to detailed design documents, requiring excellent CAD/BIM skills. Candidates must have a...- Location 2400 Weston Parkway,Cary, NC, 27513,United States Description Architect of Commercial Design/Build projects Join us in Designing and Building the businesses of the Carolinas. From conceptualization to delivering keys to the end user the Bobbitt A&E Design Team...For subcontractor
- Senior AI Integration Specialist - Software Development Engineer in Test - Hybrid or Remote, US We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. If you...Full timeLocal areaRemote workWork visa
- A global consulting firm located in Cary, North Carolina, is seeking a skilled Process Architect to join their team. The role involves assessing project requirements, developing architectural scopes, and ensuring compliance with building regulations. Candidates should have...
$67.12k - $117.47k
...Release Supervision & Parole Commission. We have a mission that matters! Description of Work A successful candidate for the Project Architect (Architect II) will provide DECM-Engineering with in-house architectural support on life-safety, ADA, energy efficiency, egress,...Full timeWork experience placementWork at officeTrial periodMonday to FridayNight shiftNC Department of Adult Correction
Raleigh, NC7 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Genesys Architect. Be the first to apply!
