Director of Operations and Continuous Improvement

Job Description

Job Description

Capstone Realty Professionals is growing fast — the kind of fast that requires a steady hand, a sharp mind, and someone who actually enjoys fixing things before they break. We’re looking for a Director of Continuous Improvement who lives for execution, thrives in organized chaos, and gets a borderline amount of joy from building systems that make life easier for everyone around them.

If you’re allergic to inefficiency, you speak fluent SOP, and “scaling by 300% in three years” sounds like a fun Tuesday, we should talk.

This is a long-term role in a real estate company with a 15-year track record of outperforming the market. We’re not chasing hype — we’re building something real, sustainable, and built to last. Your work will matter here.

What You’ll Own (Seriously, Own):

Strategic + Operational Leadership

• Build and implement the policies, processes, and systems that drive scale — clean, simple, repeatable.
• Integrate all major functions of the business so the machine runs smoothly and the team knows exactly what “good” looks like.
• Align daily operations with the company’s strategic initiatives and annual operating plan.

Team + Culture

• Lead internal and external staff with clarity, compassion, and extremely high standards.
• Oversee hiring, firing, coaching, performance conversations, and accountability.
• Protect and reinforce Capstone’s culture: Be Humble, Stay Curious, Show Up, Make The Call, Level Up.

Execution + Continuous Improvement

• Identify operational bottlenecks and burn them to the ground — permanently.
• Build reporting, dashboards, and KPI structures that drive clarity and action.
• Manage critical incidents, fix the root cause, and make sure it never happens again.
• Keep an eye on cost control, efficiency, and best-practice industry trends.

Business Impact

• Support the development and execution of expansion plans that directly increase the bottom line.
• Ensure client and resident experience stays exceptional as we grow.
• Drive operational maturity by building a scalable foundation, not duct-tape fixes.

What You Bring:

1. 5+ years of management experience with real responsibility — people, performance, and outcomes.
2. Experience in an operations or CI role where you built and improved systems.
3. P&L experience and an entrepreneurial mindset.
4. Ability to thrive in a fast-paced, high-growth, operationally complex environment.
5. A practical, data-driven thought process (you don’t guess; you measure).
6. Natural attention to detail, accuracy, and follow-through.
7. Real estate experience required (property management = big plus).
8. Bonus points if you’ve used Follow Up Boss, AppFolio, Asana, Zapier, or similar tools.

What We Offer:

Competitive salary with uncapped profit-sharing potential

Health benefits

Matching 401(k)

A strong, healthy, drama-free company culture

The chance to get in on the ground floor of a mature business that’s about to scale hard

A leadership team that values transparency, curiosity, initiative, and execution

If you’re ready to help a proven team level up and build something worth talking about — without needing to talk about yourself — then you just might be our next Director of Continuous Improvement.