Assistant General Manager (WR)

The Edge Fitness ClubsWhen you work at the Best. Gym. Ever, you join the Best. Team. Ever. You'll walk into our clean and spacious gyms with a smile on your face and a pep in your step because you know you are about to change lives! High-five your team and get ready to move quickly! Combine your passion for fitness and love of people into your career at The Edge Fitness Clubs!People. Fitness. Teamwork. Fun. Changing Lives.What You'll Do:Team & People Management:Maintains managerial oversight for the front desk department (Front Desk Personnel and Maintenance) and communicates regularly with department heads regarding the performance of each departmentRecruits, interviews and ultimately makes the decision to hire new front desk employees into the clubAuthorizes and approves all staffing changes including new front desk hires, promotions and terminationsSchedules all front desk employees to ensure the club is staffed properly to hit their goals while staying within the parameters of the payroll budgetsCreates a positive and healthy workplace that fosters constant and never-ending improvementProvides the time to coach, train and develop each front desk staff member's sales and customer service skills through practice and trainingFront Desk Management:Brings The Edge brand to life by connecting members to their areas of interest and assisting them with getting the most out of all of the services offered by The EdgeProactively manages and ensures resolution of member concerns and complaintsAssists the management staff to drive monthly and yearly financial performance of the clubEnsures the Fitness Consultants' image is properly maintained by monitoring their interaction with members in person and over phone, ensuring adherence to policies and procedures, and upholding proper grooming and uniform standardsFacilities Management:Personally conducts daily club walk throughs to ensure building assets are promptly and safely maintained, offices and closets are clean and organized, locker rooms are in order (sauna temps are fine, toilets are stocked), shake bar is clean, club temperature is set correctly, TV and music are on proper stations, and the overall facility is meeting Edge standards and is promoting our brandCommunication:Meets with the management team daily to strategize on how to get the club to goalParticipates in weekly staff meetings to reinforce team building, education and communicate team's KPI'sWhat You'll Need:Energy & EnthusiasmA Passion for FitnessThrives in a customer focused environment2+ Years of leadership and people management of large cross-functional teams including proven success in leading, coaching and motivating teams to achieve goals and objectives in a consumer-facing service-oriented environment.Supervisory Responsibility: This position will supervise the Fitness Consultants and is the MOD when the GM is not in the building.Edge Fitness, LLC is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.The above statements are intended to describe the general activities, duties and responsibilities that are required of the employee for this job. Please note these statements are not an exhaustive list of all activities, duties and responsibilities. Duties, Responsibilities and activities may change at any time with or without notice.