Priority Access Specialist - Referral Management

Overview At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide: Comprehensive health benefits that start day 1 Student Loan Repayment Assistance & Reimbursement Programs Family‑focused benefits Wellness incentives Schedule 8:00 AM – 5:00 PM / Full Time / 40 hrs Description The Priority Access Specialist serves as the advanced, high‑performing point of contact within Emory Healthcare’s Patient Access Center, delivering exceptional service to patients, families, and referring providers. This role ensures seamless coordination of scheduling, communication, and care access across The Emory Clinic, supporting a positive first impression and a consistently high‑quality patient experience. Operating in a fast‑paced, high‑volume call center, the specialist manages complex scheduling, triages patient and provider requests, and communicates accurately and professionally across clinical and non‑clinical teams. This includes sending timely, precise messages for prescription refills and escalated clinical concerns, ensuring appropriate escalation and follow‑through. As a senior‑level contributor, the Priority Access Specialist demonstrates sustained high performance (continuously meeting or exceeding expectations), advanced subject matter expertise, and serves as a mentor and resource to new team members. The role requires strong independent judgment, exceptional communication skills, and the ability to multitask while maintaining accuracy, empathy, and professionalism. Key Responsibilities Serve as the primary contact for patient access needs, including scheduling across multiple service lines and specialties. Verify insurance coverage and provide clear, accurate appointment information. Deliver exceptional customer service by actively listening, resolving concerns, and guiding patients to appropriate resources. Accurately document patient information in the EHR, ensuring data integrity and compliance. Communicate effectively with providers regarding refill requests and escalated clinical issues, ensuring timely handling. Maintain strict adherence to HIPAA, organizational policies, and regulatory standards. Core Competencies Patient‑Centered Service: Compassionate, effective communication with patients in high‑stress situations. Clinical Coordination: Ability to prioritize, triage, and route information accurately and efficiently. Technical Proficiency: Skilled in navigating multiple systems and learning new tools quickly. Attention to Detail: Consistently accurate data entry and message communication. Adaptability & Accountability: Flexible in a constantly evolving environment, with strong attendance and reliability. Team Collaboration: Works effectively with clinical staff and peers to ensure coordinated, timely care delivery. Minimum Qualifications High School Diploma. At least 1 year of experience in a customer service, hospitality, sales, or large contact center environment. Physical Requirements Light physical demands: lifting up to 20 lbs, carrying objects up to 10 lbs, occasional to frequent standing, walking, and sitting. Close eye work (computers, typing, reading, writing). Physical demands may vary depending on assigned work area and tasks. Environmental Factors Factors affecting environmental conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: blood‑borne pathogen exposure, bio‑hazardous waste, chemicals/gases/fumes/vapors, communicable diseases, electrical shock, floor surfaces, hot/cold temperatures, indoor/outdoor conditions, latex, lighting, patient care/handling injuries, radiation, shift work, travel may be required. Use of personal protective equipment, including respirators, is required and environmental conditions may vary. Additional Details Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at View email address on click.appcast.io. Please note that one week's advance notice is preferred. #J-18808-Ljbffr Emory Healthcare