Program Assistant - Homeless Families

Program Assistant - Homeless Families

Founded in 1980, Urban Resource Institute (URI) is the nation's largest provider of domestic violence shelter services and a leader in supporting homeless families. Operating 24 shelters across New York City, URI provides 3,700 beds nightly in purpose-built shelters that offer trauma-informed services including counseling, childcare, case management, and more. URI's Justice Initiatives extend support beyond shelter, offering programs in economic empowerment, legal advocacy, youth prevention, and abusive partner intervention. URI also develops permanent affordable housing as part of its long-term commitment to safety, stability, and healing.

Salary: $38,000

The Program Assistant is responsible for providing support to the Program Director, management team and shelter staff with administrative functions which are necessary to operate the facility.

Major duties and responsibilities include:

• Responsible for administrative tasks including monitoring records for required documentation, collecting documents from clients and filing records accordingly.
• Greet clients and visitors and log them into the system. Direct clients and visitors to the appropriate party.
• Assist with clerical duties related to the program including payroll information, scheduling, and other reports as assigned.
• Understand and follow the agency and funding source guidelines and protocols including HIPAA and Confidentiality.
• Perform other tasks as assigned by the Director.

Specifications for education/certifications/licenses:

• Bachelor's Degree required.

Required skills and experience:

• Bi-lingual, Mandarin or Spanish preferred.
• At least three (3) years' experience as an Administrative Assistant preferably working with abused families or women with special needs.
• Experience with data entry.
• Excellent interpersonal and communication skills.
• Organized and detailed.
• Ability to work independently, takes initiative, and works well as a team member.
• Demonstrated sensitivity and experience with and/or knowledge of homeless families including individuals who identify as lesbian, gay, bisexual, transgender, queer, and/or HIV-affected, the elderly and individuals with substance abuse and/or mental health issues.
• Familiarity with DHS regulations is a plus but not required.
• Must be computer literate and must have knowledge of Microsoft Office applications.

Specific physical requirements:

• Will be required to read printed and handwritten materials.
• Will be required to use computer mouse and keyboard.
• Will be required to read information on computer screen.
• Must be able to sit for extended periods of time.
• Must be able to enter information in digital forms and spreadsheets.
• Must be able to lift 10 pounds at times, occasionally reach and bend.

At URI we are committed to cultivating an inclusive work environment. We actively seek a diverse candidate pool and encourage candidates of all backgrounds and abilities to apply. At URI we offer equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category under federal, state and local law.