Business Analyst I

As a Business Analyst I , you will oversee business process analysis, cost-benefit analysis, design, and simulation for projects. You will serve as a technical lead and subject matter expert in MFA, authentication technologies, identity and access management, and related IT security initiatives. This role is located with our client in the Greenville, SC area. Responsibilities Support and maintain client's global MFA environment (OpenText Advanced Authentication) . Serve as a technical lead on medium to large initiatives as directed by the Product Owner and Manager. Provide consultation and subject matter expertise on authentication, access management, and IT security topics. Analyze business and technical requirements and develop work orders for external suppliers. Troubleshoot and resolve complex MFA-related incidents and requests , escalating to global support teams as needed. Provide Level 3 support for authentication platforms, applications, and processes . Assist with ensuring system integrity, security, scalability, and ongoing enhancements. Create and maintain technical documentation, procedures, and automated test scripts using Postman. Perform unit and integration testing and support automated testing and deployment processes. #J-18808-Ljbffr Volke-USA