Sr Customer Service Representative

Job Duties

Responds to customer inquiries, provides quotes and takes customer orders via telephone, fax, email, electronic methods or walk-in (counter sales).

Orders items to ensure appropriate inventory levels are maintained for Consignment customers.

Responsible for sourcing products in branch inventory, Distribution Center inventory or supplier inventory. Ensures identification and sale of Motion Industries' assets. In some cases may have to locate a product.

Influences Motion Industries' Gross Profit through negotiating the sale price and purchase price, within certain parameters.

Proactively generates sales by actively promoting Motion Industries' products to existing customers. Expedites backorders.

Acts as mentor/lead to lower level employees.

May act as subject matter expert on multiple products. May act as back-up for Operations Manager. May pull inventory and prepare order for shipment to customer. May handle customer returns.

May place orders without approval for orders up to $5,000 per line and $10,000 per Purchase Order.

May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.

Minimizes Branch freight cost by determining the most cost effective method to fulfill customer orders. Routinely interacts with customers to obtain and fulfill orders correctly.

Interacts with suppliers as necessary to obtain pricing for items. Partners with Account Representatives to ensure customer satisfaction.

May assist customer by troubleshooting via telephone or email and identifying correct part.

Attends training sessions regularly to continue professional growth and development.

Performs other duties as assigned.

Company Information

Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.