Client Success Manager

As a Client Success Manager at Nexxen, you will own two core functions: managed service campaign management and programmatic PMP deal execution. You will be the primary point of contact for a portfolio of advertiser relationships, driving satisfaction, retention, and growth through expert campaign management, strategic consulting, and deep technical fluency across Nexxen’s full product suite, including our SSP, DMP, and deal infrastructure. Client Relationship & Account Ownership Serve as the primary post‑sale contact for a portfolio of managed service and programmatic advertiser accounts, building deep, trust‑based relationships that drive retention and growth. Diagnose client needs and develop tailored strategies that generate measurable results and incremental revenue for Nexxen. Onboard new clients through platform demos, training sessions, and ongoing education on Nexxen’s offerings and deal capabilities. Support quarterly regional growth goals through proactive upsell and cross‑sell activity grounded in data and performance insights. Campaign & Deal Management Own end‑to‑end campaign delivery across managed service and PMP channels; including setup, launch, pacing, optimization, and performance reporting against KPIs. Manage the full PMP deal lifecycle: deal setup, targeting configuration, implementation best practices, QA, and ongoing troubleshooting. Execute multi‑channel programmatic campaigns across CTV, online video, and display with a focus on precision and performance. Support audience activation and targeting strategies through Nexxen’s Data Management Platform (DMP). Maintain accurate campaign records and account documentation in Salesforce and internal systems. Strategy, Insights & Product Expertise Act as a trusted advisor on Nexxen’s DSP/SSP offerings—translating complexity into clear, actionable guidance for clients. Leverage performance data, market trends, and Nexxen’s full product suite to develop proactive campaign recommendations and identify upsell opportunities. Collaborate cross‑functionally to troubleshoot campaign and deal performance, surfacing creative solutions that meet evolving client needs. Job Requirements 2+ years in a client‑facing account management or operations role within a DSP, SSP, media agency, or publisher. Proven track record managing programmatic campaigns across CTV, online video, and/or display. Experience with PMP deal management, SSP platforms, and programmatic deal troubleshooting. Strong analytical mindset with the ability to translate data into actionable narratives. Excellent communication skills, able to explain technical concepts clearly to both clients and internal teams. Highly organized with proven ability to manage competing priorities in a fast‑paced environment. Proficiency in Excel (pivot tables, large datasets) and PowerPoint. Familiarity with Salesforce, ad servers, brand safety, and verification platforms. Compensation & Benefits In support of pay transparency and equity, the minimum and maximum full‑time annual base salary for this role is $80,000 – $95,000 at the time of posting, with the potential of an incentive or bonus. While this is our reasonable expectation it is not a guarantee of compensation; actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, education, certifications, responsibility, and geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location. We offer a variety of benefits, including medical, dental, vision, disability insurance, 401(k), EAP, parental leave, unlimited vacation, and company‑paid holidays. The specific programs and options available will vary depending on the state, start date, and employment type. #J-18808-Ljbffr Nexxen