Guest Services Agent

Guest Services Agent

EOE Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Job Summary: The Guest Services Agent at the Smyth Tribeca is the first point of contact for our Guests, setting the tone for their entire stay. The Agent delivers a warm, personalized, and seamless check-in and check-out experience while upholding the highest standards of hospitality and discretion. The role is critical in creating lasting impressions and exceeding Guest expectations at every touchpoint.

Job Duties and Functions:

• Greet Guests with genuine warmth and professionalism upon arrival
• Perform all check-in and check-out procedures efficiently and accurately
• Handle Guest inquiries, requests, and concerns promptly and effectively
• Maintain a strong knowledge of hotel services, amenities, local attractions, and dining options to offer personalized recommendations
• Communicate effectively with all departments to ensure Guest needs are met seamlessly
• Process payments and manage billing in accordance with hotel policies
• Maintain the front desk area and lobby in pristine condition
• Assist with concierge services, transportation arrangements, and special requests
• Uphold the confidentiality and privacy of all Guests and their information
• Anticipate Guest needs and proactively address them to enhance the overall experience
• Handle VIP Guests and special accommodations with the utmost attention to detail and discretion

Required Skills, Experience and Knowledge:

• High School Diplomas or GED
• Minimum of 1 year experience in a front desk or Guest-facing role, preferably in a luxury or boutique hotel environment
• Exceptional interpersonal and communication skills
• Strong organizational abilities and attention to detail
• Proficiency with property management systems (PMS); knowledge of Opera or similar systems a plus
• Ability to multitask in a high-pressure environment while maintaining poise and professionalism
• Availability to work flexible hours including weekends, evenings, and holidays
• A polished appearance and a genuine passion for delivering exceptional Guest service

Working Conditions / Environment: The following outlines the work environment employees will encounter while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Job Type: Full-Time

Work Location: On-Site, In-Person Position

Salary: $25.00 per hour

Benefits: 401(k), 401(k) matching, Health Insurance, Dental Insurance, Vision Insurance, Life Insurance, Paid Time Off

At Smyth we are committed to creating a world-class hospitality experience-not just for our Guests, but also for our team members.