Transition Coordinator/Case Manager

Project Serve Transition Coordinator/Case Manager

Living Classrooms Foundation strengthens communities and inspires young people to achieve their potential through hands-on education and job training, using urban, natural, and maritime resources as "living classrooms."

Living Classrooms Foundation leads a major community service and job-training initiative, Project SERVE (Service- Empowerment- Revitalization- Validation- Employment Training). SERVE provides on-the-job training for 150 unemployed and disadvantaged young adults per year in marketable skills while they revitalize Baltimore neighborhoods. Due to the growing number of ex-offenders returning to these neighborhoods, SERVE expanded to include a "re-entry" initiative. While still incarcerated, participants begin receiving "wrap around" services, and on the day of their release, they become full-time SERVE members. These re-entry participants now comprise the majority of individuals enrolled in the program. The major goals of SERVE are to decrease the overall crime rate in Baltimore City by decreasing recidivism rates; positively impact communities with direct services; provide workforce development; increase education and service-learning opportunities; help keep city neighborhoods clean and safe by decreasing environmental hazards and risks to public safety, and; help provide housing renovations for low-income residents. Our staff provides ongoing support to aid individuals in adjusting and returning to the community.

Job Summary

The Transition Coordinator/Case Manager at Project SERVE is responsible for providing case management and career assistance for members who have successfully completed all of the Project SERVE program components. He or she will develop and cultivate employment and training opportunities; nurture relationships with current and potential program partners; and document and collect data that will assist in measuring our program impact and effectiveness. The Transition Coordinator will manage a caseload of program members for one full year after program completion – ensuring job retention, and helping to remove any barriers to self-sustainability and independence.

Essential Functions

Primary Responsibilities

• Case Management + Career Readiness Assistance
• Connect program members to training and employment opportunities.
• Ensure program members remain employed after placement.
• Track and provide support to participants for one year after employment placement.
• Refer participants to support service partners, as needed.
• Conduct job site visits.
• Report data on members' post program status.
• Employment & Training Development
• Job Development
• Develop and maintain relationships with outside agencies who may provide workshops, training, and employment opportunities to workforce training participants.
• Assist with resume revisions, or job application processes as needed
• Impact Measurement
• Maintain real-time information on participant's progress in their chosen field of work and overall employment retention.
• Ensure appropriate documentation is complete and maintained for each participant.
• Ensure data is accurately inputted into the case management system-Birdseye.
• Contribute to program as needed.

Job Qualifications

1. High School diploma or GED required.

2. Bachelor's Degree in related field preferred.

3. Minimum two years' experience in community development and direct support services.

4. Proficient knowledge of workforce development programs.

5. Strong verbal and communication skills required.

6. Understanding and commitment to the application of equitable practices.

7. Ability to foster a cooperative work environment.

8. Ability to establish and maintain effective working relationships.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.