Bilingual Community Health Worker

Job Description

Job Description

WE ARE TITANIUM HEALTHCARE  

Titanium is a healthcare company that puts heart and compassion above all else. Millions of Americans just aren’t getting the medical care they need. We’re on a mission to change that. For patients that means exceptional support and better care. For providers it means better support and time to focus on patients, and for partners that means higher quality and lower cost. 

 

Join us in our mission!  

 

SUMMARY  

The Community Health Worker (CHW) is a field-based member of the Enhanced Care Management (ECM) team who has lived experience in the ECM patient community and serves as a liaison between the patient and the healthcare system. The CHW is responsible for helping patients and their families navigate and access community and healthcare services to adopt healthy behaviors. 

 

WHERE YOU’LL WORK  

This position is hybrid. Work from home and go into the field (Victorville). Travel is required to conduct in-person member visits within designated areas. You will have full control over your schedule when meeting members. You are eligible for mileage reimbursement for the use of your vehicle for business-related travel. Standard business hours are Monday through Friday from 8:30 am to 5:00 pm.  

 

WHAT YOU’LL DO  

• Provide support to patients who are difficult to engage and/or who have cultural or linguistic barriers to care via field-based contacts including accompaniment to appointments
• Assist the Registered Nurse Care Manager, Behavioral Health Care Manager and Care Coordinator in panel management by performing delegated activities as assigned
• Assist the Enhanced Care Management (ECM) team in engagement efforts of eligible patients in the clinic and within the community
• Assist patients on navigating the healthcare system and community resources
• Perform follow-ups by phone and in person with all eligible and enrolled ECM patients
• Help patients successfully participate in medical and/or behavioral health care and overcome barriers to care
• Update and provide information on patient barriers to the multi-disciplinary team and providers
• Engage with patients, both in-person and on the phone, in a manner that utilizes evidence-based approaches (such as motivational interviewing) and promotes collaboration between the patient and the medical/behavioral team
• Collaborate on patient care plans with ECM team members
• Participate in weekly systematic and ad hoc case reviews
• Consult with the RN Care Manager and/or the Behavioral Health Care Manager before taking any action that is clinical in nature
• Accompany patients to office visits, as needed, and in the most accessible setting, within health plan guidelines
• Perform other duties and projects as assigned
  

 

WHO YOU ARE  

Sensory Requirements 

• Fluent in English (written and verbal), Bilingual in Spanish 

• Ability to communicate clearly in-person, by phone, and electronically 

• Adequate hearing and vision (with corrective devices if necessary) to conduct assessments and documentation 

• Ability to identify problems and use logic and related information to develop and implement solutions 

• Excellent organizational skills and attention to detail 

• Commitment to maintaining patient confidentiality and adhering to ethical standards in healthcare practice 

Physical Activity 

• Ability to lift, carry, push, or pull up to 20–25 pounds (e.g., laptop bag, forms, mobile equipment) 

• Ability to climb stairs or navigate uneven terrain in community and home environments 

• Ability to bend, reach, and conduct in-person visits in non-traditional environments 

• Must be able to remain in a stationary position 

• Must be able to move around the office and/or travel throughout community 

• Ability to operate a vehicle and travel to meet with members around the community; attend meetings and events as required or requested 

Environmental Conditions  

• Work may occur in homes, shelters, outdoor settings, hospitals, or community organizations, which may include exposure to pets, smoke, odors, clutter or unsanitary condition, and varying temperature conditions 

• Ability to maintain professionalism and safety in diverse environments 

• Ability to work independently and carry out assignments to completion within the parameters of established policies and procedures 

Technology Use 

• Frequent use of computers, keyboard, and handheld/mobile devices 

• Ability to type for extended periods 

• Competent with computers, email, virtual platforms, and Microsoft Office based programs 

 

WHAT YOU’LL NEED  

• Diploma/GED required, associate degree preferred 

• Minimum 1+ years of experience in healthcare, social services, or care coordination 

• Current and valid Driver’s License with a clean driving record 

• Reliable transportation and proof of auto insurance 

• Current BLS certification from the American Heart Association upon start date 

• Distraction-free home workspace with a secure internet connection 

 

NICE TO HAVES

• eClinicalWorks (eCW) experience 
• Care management experience 

WHAT YOU’LL ENJOY

• Make an impact: an organization who cares about its employees, communities, and the future of healthcare
• Inclusivity: be a part of a workplace where you not only belong but also can be the best version of yourself
• Growth: opportunities to develop and grow your career with us
• Community: you are encouraged to have a voice, share your opinions, and have an individual impact on the business
• Paid Time Off: 12 holidays and up to 15 days of accrued PTO to rest and recharge plus additional time off for sick, jury duty, bereavement, reproductive loss, and therapy
• Work Life Balance: enjoy flexibility to maximize your well-being and success with our hybrid work model
• Medical, Dental, & Vision Benefits: we cover up to 100% of your premium and 50% of your dependents depending on the plan
• Prioritize your mental health with unlimited therapy sessions funded 100% by Titanium Healthcare
• Flexible Spending, Health Savings & Dependent Care Accounts
• Life/AD&D insurance funded 100% by Titanium Healthcare
• Supplemental Disability Plans
• Employee Assistance Programs
• Protect your pet(s) with Pet Insurance
• Employee Referral Program: earn up to $1000 for each referral 
• 401(k) plan and Roth IRA options 

 

EEO Statement

At Titanium Healthcare, our mission is to fearlessly reengineer the way healthcare works to reduce costs, ensure better outcomes, and provide everyone, everywhere, with the kind of compassionate and coordinated care they deserve. We believe that achieving this mission starts with a diverse and inclusive workforce.

 

Titanium Healthcare is an equal opportunity employer. We are committed to promoting and celebrating all backgrounds and encourage all applicants, regardless of race, religion, gender, sexual orientation, disability, age, marital status, parental status, military or veteran status, or any other legally protected status, to apply. We believe that diversity and inclusion drive innovation and equity in healthcare, enabling us to better serve our communities and make a lasting impact.