Weekend Clinical Nurse Liaison

Job Description

Job Description

Weekend Clinical Nurse Liaison

30 Hours Weekly, Friday, Saturday, Sunday

Give your passion a purpose – join our amazing team!
At Lower Cape Fear LifeCare, your passion finds purpose every day. As an award-winning nonprofit hospice and palliative care provider, we've been serving families across southeastern North Carolina and northeastern South Carolina for over 45 years—rooted in heart, service, and community.

What sets us apart? Our commitment to your well-being and growth:

• Quick Benefits & Affordable Coverage: Health, dental, and vision insurance begin the first of the month after 30 days. We offer a free employee-only health plan option, and all plans include access to virtual doctor visits and mental health support at no cost.
• Generous Paid Time Off: Full-time employees start with 27 days of PTO in their first year—plus it rolls over and increases with tenure.
• Investing in Your Future: We offer a 403(b) retirement plan with employer match, along with up to $5,000 per year in tuition reimbursement to support your continued growth.
• A Culture That Values You: We believe in celebrating contributions, uplifting one another, and fostering a workplace built on respect, trust, and true compassion—for our patients, families, and each other.

We're proud to rank in the top 94% of healthcare providers nationwide in the Press Ganey employee satisfaction survey. Come see what makes Lower Cape Fear LifeCare a truly special place to grow.

About the Role:

The Clinical Nurse Liaison serves as a vital bridge between patients, healthcare providers, and insurance entities to ensure seamless coordination of care. This role focuses on assessing patient needs, facilitating appropriate care plans, and guiding patients through complex healthcare systems to optimize outcomes. The Clinical Nurse Liaison collaborates closely with interdisciplinary teams to advocate for patient-centered care and support timely access to necessary medical services. By providing education and resources, this position empowers patients and families to make informed decisions about their health. Ultimately, the role aims to enhance patient satisfaction, improve clinical outcomes, and reduce hospital readmissions through effective communication and care coordination.

Minimum Qualifications:

• Current and valid Registered Nurse (RN) license in the state of North Carolina.
• Bachelor of Science in Nursing (BSN) degree or equivalent.
• Minimum of 3 years clinical nursing experience, preferably in case management, discharge planning, or a related field.
• Strong knowledge of healthcare systems, insurance processes, and patient care coordination.
• Excellent communication and interpersonal skills to interact effectively with diverse patient populations and healthcare teams.

Preferred Qualifications:

• Certification in Case Management (CCM) or Certified Clinical Nurse Specialist (CNS) credentials.
• Experience working in oncology, palliative care, or chronic disease management.
• Familiarity with electronic health record (EHR) systems and data management tools.
• Bilingual abilities, particularly Spanish, to better serve the local community.
• Advanced training in patient advocacy or healthcare navigation.

Responsibilities:

• Conduct comprehensive patient assessments to determine clinical needs and appropriate care pathways.
• Coordinate communication between patients, families, healthcare providers, and insurance companies to facilitate care delivery.
• Develop and implement individualized care plans in collaboration with multidisciplinary teams.
• Provide education and support to patients and families regarding treatment options, healthcare services, and community resources.
• Monitor patient progress and follow up to ensure continuity of care and address any barriers to treatment.
• Document all patient interactions, care plans, and communications accurately in the medical record system.
• Assist in discharge planning and transition of care to outpatient or home health services as needed.
• Stay current with healthcare regulations, insurance policies, and best practices to advocate effectively for patients.

Skills:

The Clinical Nurse Liaison utilizes strong clinical assessment skills daily to evaluate patient conditions and determine appropriate care plans. Effective communication skills are essential for liaising between patients, families, healthcare providers, and insurance representatives to ensure clarity and coordination. Organizational skills enable the nurse to manage multiple cases simultaneously while maintaining accurate documentation and follow-up. Problem-solving abilities are applied to overcome barriers in care delivery and to advocate for patient needs within complex healthcare systems. Additionally, proficiency with electronic health records and data management tools supports efficient tracking of patient progress and outcomes.