Medical Assistant/Patient Services Representative

Medical Assistant/Patient Services RepresentativeEnjoy meaningful work while contributing to an organization that changes lives every day. US Fertility, the nation's leading partnership of physician-led fertility practices, is redefining what it means to build a career in reproductive medicine.Our team members choose to build their career home at US Fertility because of the hope we inspire in our patients, the lives we help bring into the world, and the culture of excellence we foster across our organization. We share a deep commitment to continuously improving the patient experience and advancing research and development in one of the most dynamic and impactful fields of medicine.Through our national network of premier fertility centers—including Shady Grove Fertility—we combine clinical expertise, scientific innovation, and compassionate care. The work we do building families offers purpose, challenge, and personal reward—and we're just getting started.This role provides the opportunity to grow within a nationally respected organization while remaining closely connected to the patients and teams you support every day.At US Fertility, collaboration is fundamental to how we work. There is undeniable strength in numbers—and support is always within reach. Whether collaborating with more than 200 highly respected physicians nationwide or partnering with colleagues who are passionate about solving meaningful problems, you'll be surrounded by a team committed to shared success.In this role, the Medical Assistant/Patient Services Representative will:Perform high volume of phlebotomyMaintain supplies for the blood drawing stationsAssist with the clinical care of fertility patientsEnsure lab specimens are sent to proper labsProvide patient/couple counseling, procedure teaching, communicates physician orders and instructionsProvide pre and post op educationPerform semen washes and sets up for IUIsTake vital signs and provide general clinical assistanceUtilize the computer in entering labs and printing labelsCheck patients in/out, answer phones, schedule appointments, and collect paymentsSupport and promote excellence in customer serviceWe're looking for professionals who bring both technical skill and a deep sense of responsibility to the care experience—individuals who thrive in environments where excellence, empathy, and accountability matter.Qualifications and skills include:Strong phlebotomy skills requiredHigh School diplomaCompletion of a formal MA program; preferredExcellent oral and written communication, interpersonal and customer service skillsAbility to work autonomously and in a team environmentStrong attention to detail, demonstrated ability to follow-through, and high degree of comfort with computer applications, accuracy and speed with data entry is requiredMinimum of one year of prior experience in healthcare and familiarity with medical terminologyMore important than any single credential, however, is the right person. Team members who are most successful at US Fertility embrace our mission, live our values, and remain committed to continuous improvement—for themselves, their colleagues, and the patients we serve.US Fertility is proud to provide a competitive, comprehensive benefits package designed to support our team members—professionally and personally—across all employment types.Full-Time Employees (30+ hours/week)Medical, dental, and vision insurance401(k) with company matchTuition assistance and professional development supportPerformance-based bonus opportunitiesGenerous paid time off, paid holidays, and paid parental leaveLife and disability benefitsFertility Discount ProgramEmployee wellness and recognition programsPart-Time Employees401(k) with company matchPerformance-based bonus opportunitiesEmployee wellness and recognition programsPer Diem Employees401(k) with company matchEmployee wellness and recognition programsUS Fertility and its network partners believe that a diverse workforce is essential to fulfilling our mission of expanding patient access to the highest standards of fertility care. We are committed to equitable and inclusive hiring practices that ensure our clinical and operational teams reflect and support the diverse communities and patients we serve.This is a moment of growth, innovation, and impact. Take the next step in your career with US Fertility—and help shape the future of fertility care.Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.