Production Supervisor

About Evergreen Goodwill


Evergreen Goodwill of Northwest Washington is a 501(c)(3) nonprofit organization founded in 1923 that helps people get jobs across Northwest Washington by offering high-quality free job training, education and job placement. Goodwill empowers individuals to overcome barriers to working, by providing comprehensive support and connecting them with life changing job opportunities, ensuring they are career-ready and can support themselves and their families.


The organization employs over 2,000 people, operates five job-training centers, 23 nonprofit retail stores and more than 27 donation sites in King, Snohomish, Skagit, Whatcom and Kitsap Counties. Every day, Evergreen Goodwill connects people with the jobs, services and skills they need - because Jobs Change Lives. We are committed to creating and sustaining a culture of equity, diversity and inclusion (DEI) and are focused on creating a joyful, inclusive and successful organization.


Title: Production Supervisor

Department: Production


FLSA Status: Non-Exempt

Reports to: Production Assistant Manager

Supervises: Production Associates

About Goodwill

We believe in the potential of individuals to make positive changes in their lives. We believe that education and training empower people to make those changes. Our vision for the communities we serve is that each person is able to choose rewarding employment, financial security and the experience of educational achievement. We are committed to creating and sustaining a culture of equity, diversity and inclusion (DEI). We embrace our employees' differences and acknowledge and support our collective responsibility.


About the Position

The Production Supervisor oversees the day-to-day donation and production operations of the store to meet or exceed optimum level of merchandise production. Effectively supervises production employees so that daily production goals are met. Responsible to ensure a safe, clean, and organized working environment. *Some duties are not required for the Seattle Store Production Supervisor as this location does not operate donations but supports other stores.

Pay Rate: $23.97/hour

Essential Functions and Responsibilities: Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

• Ensure donations are processed in such a way to maximize sales and minimize waste. *
• Conduct quality checks on merchandise before it is placed on the sales floor.
• Ensure all donations are processed expediently from the donation door to the sales floor. *
• Communicates needs with store management team to ensure production and sales goals will be met.

• Complete operational requirements by scheduling and assigning employees.
• Promote productivity by following up with employees on work results.
• Resolve workplace employee concerns by addressing issues that impact employee performance and productivity.
• Coordinates dock efforts assigning staff within production and transportation area.
• Ensure Production Associates are stocked with supplies.
• Prepare reports by collecting, documenting and summarizing information.
• Complete projects by planning, organizing and monitoring assignments.
• Build and maintain internal and external customer satisfaction.
• Uphold safe work practices in support of a safety culture through awareness and observation; assist in safety training of employees; reports any potential hazards or accidents.
• Consistent and safe execution of duties associated with forklift operation when certified to Evergreen Goodwill standards. *

• Perform other duties as assigned.

Supervisory Responsibilities :


Carries out supervisory responsibilities in accordance with Goodwill's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; monitoring performance; rewarding and disciplining employees; and addressing complaints and resolving problems. Partner with People Relations as needed and appropriate.

Position Requirements (Qualifications for the job under the Americans with Disabilities Act)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience:

• High school graduate/GED equivalency preferred.
• Minimum 1 year production or warehouse experience, working knowledge of material handling practices.
• Minimum 6 months to 1 year of supervisory experience.
• Must have familiarity with dock equipment, lifting and handling techniques.
• Must have basic math skills for reports, documentation, etc.
• Ability to work and lead in a team environment.
• Ability to carry out instructions.

Computer/Technology Skills:

• Proficient knowledge with Microsoft Office (Excel, Word, PowerPoint, Outlook, Teams).

• Ability to learn new technology and software as related to the job.

Certificates, Licenses, or Registrations:

• If applicable to job role: Evergreen Goodwill Forklift certification optional, must meet eligibility requirements.

Physical Abilities:

While performing the duties of this job, the employee will be required to lift and carry up to 30 - 40 pounds; have developed fine motor control (grasp, handle, manipulate objects with fingers; standing for long periods, frequent bending, kneeling, reaching, stooping, squatting, pushing; climbing ladders; able to travel across a variety of surfaces (stairs, ramps, uneven terrain). Able to communicate with others effectively both verbally and written, including those who have limited English skills. Maintain reliable attendance.

Essential Mental/Sensory Abilities :

• Organizing, sorting, categorizing, counting, adding, subtracting
• Prioritizing
• Problem solving
• Communicating with the public
• Verbal and written communication skills

Work Environment: Warehouse environment, temperature varies, exposure to dust. This role requires occasional travel for off-site training and events.


Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Goodwill believes that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. This position description is designed to outline primary duties, qualifications and job scope, but not limit our employees nor Goodwill to just the work identified. It is our expectation that each employee will offer their services wherever and whenever necessary to ensure the success of the Goodwill.


Everyone Is Welcome


When you join Evergreen Goodwill, you join a truly vibrant community. We value the things that make us different and unique. From diverse international and ethnic backgrounds, to languages, identities, ages, orientations, and beyond, Evergreen Goodwill celebrates individual and cultural diversity.


Why work at Evergreen Goodwill?

• A health plan that includes medical, dental, vision and prescription coverage

• 100% Employer-paid life, accidental death and dismemberment (AD&D), and long term disability insurance (for salaried employee)

• Voluntary supplemental coverage for life, accident, illness, and short- and long-term disability

• Flexible Spending Accounts (FSA) Plan

• Roth and 403(b) Retirement Savings Plan program

• Paid vacation, (9) holiday and sick time

• Limited paid time off for Jury Duty and Bereavement Leave

• Employee discounts

• Employee referral bonus

• Employee Assistance Program (EAP)

• Mentorship Program

• Career Advancement Opportunities

• Paid Job Training

EEO Statement: Evergreen Goodwill of Northwest Washington is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, creed, sex, national origin, age, disability, marital status, citizenship, military status, sexual orientation, gender identity, genetic information, veteran status, or other protected characteristics in accordance with applicable law. This policy applies to all aspects of employment, including hiring, compensation, benefits, and termination.


This document does not represent a contract of employment, and EGNW reserves the right to change this job description and/or assign tasks for the employee to perform, as EGNW may deem appropriate.