Field Service Technician - Computer Hardware { 176919}

Job Description

Job Description

Field Service Technician – Computer Hardware

Location: Framingham, MA 01701 – Field-Based
Pay Rate: $24.97/hour
Schedule: Approximately 40 hours/week, Monday–Friday between 8:00 AM and 5:00 PM
Travel: Local travel between retail locations; mileage reimbursed

Field Service Technician – Computer Hardware Position Overview

We are seeking a Field Service Technician with hands-on computer hardware repair experience to support retail locations throughout the Greater Framingham area.

This is a field-based position , not a work-from-home role. You will travel independently between multiple retail locations to troubleshoot hardware issues, complete service tickets, install computer and printer equipment, and provide on-site technical support.

The primary service area is Framingham to Worcester, MA , supporting approximately 30 locations. Some assignments may require extended driving, including occasional 5+ hour round trips.

Field Service Technician – Computer Hardware Responsibilities

• Travel to multiple retail locations each day to complete service calls.
• Diagnose, troubleshoot, repair, replace, and install computer hardware and peripheral equipment.
• Install and support computer and printer hardware.
• Manage and complete daily service tickets.
• Work independently with limited direct supervision.
• Coordinate with local technicians and field support personnel.
• Complete required service documentation and paperwork accurately.
• Provide professional customer service while working at retail locations.
• Safely lift and move equipment weighing up to 75 lbs.
• Follow assigned schedules while maintaining flexibility based on service needs.
• Travel throughout the Greater Framingham and Worcester market as needed.

Field Service Technician – Computer Hardware Qualifications

• At least 1 year of field service experience working with computer hardware, retail technology, or similar equipment.
• Previous experience traveling from site to site for technical service is strongly preferred.
• Hands-on hardware repair/troubleshooting experience required.
• Ability to work independently and manage assigned service tickets.
• Valid driver's license and reliable personal vehicle required.
• Ability to travel between multiple locations throughout the workday.
• Ability to lift up to 75 lbs.
• Strong customer service and communication skills.
• Comfortable working flexible hours as needed.
• High School Diploma or GED required.

Field Service Technician – Computer Hardware Schedule & Travel

• Approximately 40 hours per week.
• Typically Monday–Friday between 8:00 AM and 5:00 PM.
• Schedule may flex to maintain a 40-hour workweek.
• Weekend and holiday work may occasionally be required.
• Daily travel between retail locations is required.
• Personal vehicle required; mileage is reimbursed according to the applicable reimbursement rate.

Field Service Technician – Computer Hardware Ideal Background

This position is a strong fit for candidates with experience as a:

• Field Service Technician
• Computer Repair Technician
• Hardware Technician
• IT Field Technician
• Desktop Support Technician with field experience
• Retail Technology Technician
• Break/Fix Technician
• POS Technician
• Printer/Computer Service Technician

Please highlight any previous field service, site-to-site travel, ticket management, computer hardware repair, POS, printer, or retail technology experience at the top of your resume.