Front Desk Manager

Front Desk Manager

Position Type:
Full time
Weekly Scheduled Hours:
40
State:
California
City:
San Francisco
Zip Code:
94158
Total Base Pay Range:
$62,500.00 - $89,500.00

Overview:

AvalonBay Communities, Inc., an equity REIT, has a long-term track record of developing, redeveloping, acquiring and managing distinctive apartment homes in some of the best U.S. markets, and delivering outsized, risk-adjusted returns to shareholders. With equal parts experience and vision, we've established a leadership position rooted in our purpose of creating a better way to live and that is always focused on building value for the long term.

Creating a better way to live is the purpose that binds AvalonBay associates. We take that purpose seriously and expect you will as well. By focusing on collaboration, innovation, and taking ownership of our choices and actions, we act in ways that focus on creating value for our customers, investors and associates. Your positive, professional, and consistent personal interactions make AvalonBay a great place to work.

The Role:

Are you ready to take the helm of an extraordinary front desk team and revolutionize the apartment living experience? At AvalonBay Communities, we don't just manage properties; we pioneer exceptional living experiences. If you're an accomplished office professional with a passion for innovation and a vision for excellence, your next career move is here.
AvalonBay Communities is searching for a dedicated and highly organized Front Desk Manager to oversee the daily operations of the front desk at one of our apartment communities and ensure our residents experience nothing short of luxury living. Join us in redefining what it means to live in style and comfort - the future of apartment management starts here!
The ideal candidate will have excellent communication and leadership skills, a strong attention to detail, and a passion for providing an outstanding customer experience. As the Front Desk Manager, you will play a crucial role in creating a welcoming and efficient environment for our residents and associates.

This will include, but is not limited to:

• Maintain a professional and friendly atmosphere at the front desk, greeting and assisting residents with a warm and welcoming demeanor
• Handle resident inquiries, complaints, and special requests in a courteous and timely manner.
• Maintain and update front desk procedures and policies
• Oversee a team of concierge in a scheduling and problem solving capacity
• Coordinate with vendors and contractors on community access and special projects
• Organize resident events and community outreach

You have:

• A high school diploma or equivalency (GED), bachelor's degree preferred
• 1-3 years of multi-family leasing experience or related experience in a hotel, retail or restaurant environment
• 2 or more years of supervisory or training experience required
• Strong leadership and interpersonal skills
• Excellent verbal and written communication skills
• Ability to handle difficult situations with composure and professionalism
• Attention to detail and problem-solving skills
• Proficiency in using administrative software and Microsoft Office Suite
• Mobility to walk the property and maneuver packages/deliveries

How AvalonBay Supports You:

We know that our teams are the beating heart of our success and we're committed to showing our appreciation.

We offer:

• Comprehensive benefits - health, dental and vision, 401(k) with company match, paid vacation and holidays, tuition reimbursement, an employee stock purchase plan and more. Click on Benefits ( for information.
• Growth based on achievement and promotion from within.
• Associate recognition (a company-wide recognition program that celebrates associate efforts and successes in contributing to the overall success of the organization - including destination awards, 'AvalonBay's Very Best' recognition program and others!).
• A 20% discount on our incredible apartment homes.
• A culture built on purpose and our core values - A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement.

Additional Info:

AvalonBay is proud to be an equal opportunity employer and is committed to an inclusive and diverse work environment free of discrimination and harassment. We believe that in order to achieve our purpose of creating a better way to live, we must recruit, develop and retain associates with a wide range of backgrounds, experiences and perspectives and create an environment that encourages all voices to be heard, understood and appreciated. With this we know we can do great things.

AvalonBay makes employment decisions without regard to a person's race, ethnicity, color, religion, sex, national origin, sexual orientation, gender identity, pregnancy (including childbirth, lactation or related medical conditions), age, physical or mental disability, genetic information (including characteristics or testing), citizenship status, military or veteran status, or any other status protected by the law.

AvalonBay will consider for employment qualified applicants with criminal histories in a manner consistent with requirements under the law.

Applications are being accepted on an ongoing basis.

AvalonBay does not require or request that you provide any information that identifies your age, date of birth, or dates of school attendance or graduation. Please redact this information prior to the submission of your application and/or leave these fields incomplete on your application.

For California residents, if you elect to apply to AvalonBay you accept the AvalonBay California Personnel Privacy Notice (