Director of Housekeeping

Director of Housekeeping The Director of Housekeeping is responsible for leading and managing all housekeeping operations to ensure the highest standards of cleanliness, safety, and guest satisfaction. This role oversees staff, budgets, quality assurance, and operational efficiency across guest rooms, public areas, and laundry services. Key Responsibilities Operations Management Direct all housekeeping functions, including guest rooms, public areas, and laundry Establish and maintain cleanliness and quality standards Conduct routine inspections to ensure compliance with brand and company expectations Develop and implement departmental procedures and service standards Leadership & Staff Management Recruit, hire, train, and supervise housekeeping team members Manage scheduling and staffing levels to align with occupancy and business needs Coach, mentor, and evaluate staff performance Promote a positive, engaged, and safety-focused work environment Guest Satisfaction Ensure prompt resolution of guest requests and service issues Collaborate with front office, engineering, and other departments Monitor and improve guest satisfaction and cleanliness scores Compliance & Safety Ensure compliance with OSHA, health, and safety standards Train staff on proper use of cleaning chemicals and equipment Maintain a safe working environment and enforce safety protocols Strategic Initiatives Identify opportunities to improve efficiency and service quality Implement best practices and new technologies Support sustainability and cost‑saving initiatives Qualifications Education & Experience 5–8+ years of progressive housekeeping or hospitality leadership experience Experience managing large teams in a hotel or similar environment Skills & Competencies Strong leadership and team management skills Excellent organizational and multitasking abilities Financial and budget management experience Strong attention to detail and quality standards Effective communication and problem‑solving skills Working Conditions Ability to work flexible hours, including weekends and holidays Frequent walking, standing, and occasional lifting Fast‑paced hospitality environment Key Performance Indicators (KPIs) Guest satisfaction and cleanliness scores Labor cost management Staff retention and engagement Inspection and quality audit results Compensation $85,000 $100.000 Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. #J-18808-Ljbffr