Automotive Service Advisor - Lexus Clear Lake

Overview Group 1 Lexus Clear Lake is looking to add a Service Advisor to join our Lexus team! We’re not just a service center - we are a team that values top-quality work, strong relationships, and a shared passion for the automotive world. Apply today, or refer a friend! Must be available to work weekends. Responsibilities Greet customers in a timely, friendly manner and obtain pertinent vehicle information Actively promote and build rapport with the customer Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications Generate and provide customer with a complete and accurate estimate of repair Establish and communicate completion time of repair with customer and technician Answer incoming service calls Maintain and schedule service appointments Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI (Customer Satisfaction Index) Strictly follow the manufacturer’s warranty guidelines and procedures Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s) in service for district, regional and national scores Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customer vehicles and property Qualifications Minimum of 3+ years of Service Advisor experience required; luxury or Toyota dealership experience strongly preferred CDK, XTIME and TSD experience preferred Product Knowledge Attention to Detail Interpersonal Communication Skills Basic Computer Skills Strong Desire to Provide an Exceptional Client Experience High School Diploma or Equivalent Must have a Valid Driver’s License Benefits A True 4-Day Work Week! Salary Base Pay Plan, Plus Bonuses Service Advisor University – Paid for by Group1 Automotive Health, Dental & Vision Insurance Life & Disability Insurance 401(k) with Company Match Paid Time Off Employee Vehicle Purchase Program Employee Stock Purchase Plan Equal Opportunity Employer We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment may be contingent upon successful completion of a background check and/or drug screening. #J-18808-Ljbffr Group 1 Automotive