Resource Operations Specialist

Apply now Job no: 557624 Work type: Staff Location: San José Categories: Unit 9 - CSUEU - Technical Support Services, Administrative, Probationary, Full Time Job Summary The Shared Services - Student Wellness Center (SWC) department is seeking a detail-oriented and collaborative Resource Operations Specialist to support fiscal, administrative, and people operations. This role plays a critical part in advancing student health and well-being by optimizing financial resources, supporting student employment programs, and ensuring efficient operational processes across the SWC. Key Responsibilities Oversee accounts receivable, billing operations, and financial reporting Manage insurance billing, reconciliation, and compliance with CSU and SJSU policies Support audits, internal controls, and financial analysis Coordinate recruitment, onboarding, and position management for staff and student employees Administer student employment processes, including hiring, payroll, and workforce planning Maintain employee records and support people operations functions Develop reports, dashboards, and operational documentation Collaborate with campus partners to improve processes and resolve operational challenges Knowledge, Skills & Abilities Ability to analyze financial data, apply accounting principles, and make accurate financial projections using business mathematics and statistical techniques Keen skills in budget tracking and organizing complex data Proficiency in developing and maintaining databases, tracking financial data, and organizing complex data; ability to generate accurate reports Ability to learn, interpret, and apply a wide variety of policies and procedures relating to student health programs and their administration Knowledge of public and business administration principles, fiscal management, and operational procedures Strong organizational, coordination, and policy interpretation skills; ability to plan, prioritize, and multitask effectively in a fast‑paced environment Excellent customer service and public relations abilities; effective communication across a variety of venues, including English grammar, business writing, and comprehension Ability to establish and maintain cooperative working relationships in a diverse, multicultural environment Ability to work independently, exercise sound judgment, and make constructive recommendations Demonstrated attention to detail, accuracy, and sustained focus on routine and complex tasks Familiarity with best practices for collaborating with department managers, staff, and the general public Required Qualifications A bachelor's degree and/or equivalent training Four (4) years of administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs Preferred Qualifications A Bachelor’s degree in Accounting, Finance, Public Administration, or related field At least three (3) years of experience using administrative practices and procedures, including project management Experience working within a higher education environment At least two (2) years of experience with hourly employee position management, including student employees and/or per diem employees At least two (2) years of experience working within a healthcare facility, including medical billing Demonstrated experience working with highly confidential processes Compensation Classification: Administrative Analyst/Specialist - Exempt II Anticipated Hiring Range: $7,066/month - $7,649/month (Step 11 – Step 15) CSU Salary Range: $5,797/month - $8,445/month (Step 1 – Step 20) San José State University offers employees a comprehensive benefits package typically worth 30‑35% of your base salary. Equal Employment Statement San José State University is an equal opportunity employer. The university prohibits discrimination based on age, ancestry, caste, color, disability, ethnicity, gender, gender expression, gender identity, genetic information, marital status, medical condition, military status, nationality, race, religion, religious creed, sex, sexual orientation, sex stereotype, and veteran status. This policy applies to all San José State University students, faculty, and staff, as well as university programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Reasonable accommodation is made for applicants with disabilities who self‑disclose. San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. #J-18808-Ljbffr The California State University