Inside Sales Representative

Inside Sales Representative

The Inside Sales Representative is responsible for supporting business development and revenue growth by managing inbound inquiries, building client relationships, and coordinating with operations and technical teams to develop proposals and quotes. This role focuses on customer engagement, lead qualification, and the preparation of accurate and timely sales documentation. The Inside Sales Representative plays a key role in ensuring client satisfaction through proactive communication and responsiveness, contributing to the overall success of the sales team.

Responsibilities:

• Respond to inbound inquiries, provide product/service information, and identify client needs to generate new business opportunities.
• Prepare and follow up on quotes, proposals, and bid packages in coordination with technical, estimating, and project teams.
• Support account managers and business development leads in maintaining client relationships and ensuring timely communication.
• Maintain and update customer records, opportunities, and activity logs in CRM or sales tracking systems.
• Collaborate with internal departments (operations, marketing, estimating, etc.) to ensure the accuracy of client information and service offerings.
• Assist with qualifying leads and supporting targeted sales campaigns.
• Monitor project timelines and delivery schedules to ensure client expectations are met.
• Provide ongoing support to clients during the sales process, ensuring a seamless handoff to operations or project teams.
• Participate in sales team meetings and contribute to the development of sales strategies, forecasts, and goals.
• Perform other duties as assigned to support the sales function and customer service objectives.

Qualifications:

• Associate's or Bachelor's degree in business, marketing, communications, or a related field preferred.
• 2+ years of experience in inside sales, customer service, or business development support, preferably in a technical or service-based industry.
• Strong written and verbal communication skills with a customer-first mindset.
• Proficiency in Microsoft Office Suite and CRM platforms (e.g., Salesforce, HubSpot, or similar).
• Highly organized with the ability to manage multiple priorities and deadlines.
• Strong attention to detail and a proactive approach to problem-solving.
• Ability to collaborate effectively with internal teams and build rapport with clients.

Travel Requirements:

This position does not require regular travel as part of its primary responsibilities. However, occasional travel may be required, up to 10%, primarily for occasional off-site meetings, training sessions, or company events. Travel, when necessary, will be communicated in advance and aligned with business needs.

Physical Demands & Work Environment:

• This position primarily operates in a professional office environment, requiring the ability to work at a desk for extended periods while using a computer, phone, and standard office equipment.
• The position involves sitting for extended periods, performing data entry, and engaging in frequent communication via email, phone, and in-person interactions.
• The role involves regular communication with team members, clients, and stakeholders, both in person and through virtual platforms.
• The physical demands of the job may include occasional standing, walking, bending, and lifting of office materials up to 15 pounds.

EEO Statement:

UES is an Equal Opportunity Employer and is proud to recruit the most qualified candidates. Please see our full EEO Statement at the bottom of the page.