Service Account Representative

Service Account Representative

The Service Account Representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and procedures as well as communicating effectively with team members within the service department.

Responsibilities:

• Responsible for daily reviews of service technician timesheets
• Examine and analyze completed service work orders
• Communicate effectively with service managers and service technicians to resolve discrepancies and to obtain missing documents
• Assist and support technicians and service managers with the preparation of quotes resulting from pull through service work
• Participate in customer discussions as required to submit the quote, follow up on quote approvals and scheduling of quoted work
• Audit invoices that have exported to billing system, finalize the sale for services rendered per the customer's ROE, print invoices, attached work order and other required documents and distribute to the customer
• Maintain customer Rules of Engagements and billing system
• Monitor customer account details for non-payment and provide support to corporate credit department to resolve customer disputed/rejected invoices and past due receivables
• Additional responsibilities as assigned

Qualifications:

• 0-5 years experience
• High School diploma
• Ability to successfully manage multiple, competing priorities/task in a fast-paced work environment with high attention to detail
• Strong communication skills, verbal and written, required
• Intermediate to advanced proficiency in Microsoft Office Suite
• Strong organizational, time management skills
• Able to meet short and long term deadlines
• Must be flexible to work outside normal working hours and weekends as required

Benefits:

Health, Dental, and Vision Insurance 401k with Company Matching Contribution Discretionary 401k Company Contribution Tuition Reimbursement Program Life/Disability Insurance Maternity and Paternity Leave Panasonic Employee Discounts 15 Days Paid Vacation and 12 Company Holidays Employee Assistance Program And more

Hussmann is committed to supporting your total wellbeing through a wide variety of benefits and wellness programs to support your physical, emotional, financial, social, and environmental health.