Team Captain, Traffic Support

Team Captain With The Traffic Support Department

Player 15 Group is the sports and entertainment company behind the Phoenix Suns (NBA), Phoenix Mercury (WNBA), Valley Suns (G League), and Mortgage Matchup Center. Headquartered in downtown Phoenix, Player 15 Group is driven by a culture built on passion, creativity, innovation, and care. Our people are at the center of everything we do, united by a shared commitment to create unforgettable memories for our fans, partners, and community.

We offer a fast-paced, collaborative environment where every team member contributes to the success of our teams, the experiences of our fans, and the impact we make throughout our community.

We are seeking an experienced and highly motivated individual to join our team as a Team Captain with the Traffic Support Department. The Traffic Support Team Captain oversees the event-day operation of Part Time Traffic Support Attendants and delivers a world class experience which that welcomes every fan, exceeds expectations, and empowers our Team Members.

Your Role on the Team:

• Deliver upon the organization's values by creating strong personal interactions resulting in positive first impressions and long-lasting, positive memories.
• Consistently provide an experience that exceeds expectations using good judgment without compromising safety and security of team members and public.
• Provide a warm welcome/thank you and facilitate all Team Member and guest-related matters in a professional and courteous manner through creative problem-solving.
• Lead a team of Attendants by maintaining a visible presence and constant communication with Team Members and guests throughout the event.
• Facilitate briefings at every event ensuring that each Team Member and garages/lots are "show ready" (proper Team Member uniforms, equipment, information, etc.) and Team Members are knowledgeable about event activities and prepared for the duties of their post
• Supervise event-day operations throughout the assigned garage/lot.
• Ability to both collaborate with Traffic Support Management and work independently to resolve any team member or guest related issues from start to finish.
• Disseminate information, equipment, and work collaboratively with the team to ensure safe and efficient traffic management throughout events.
• Cultivate an environment of excellence by rewarding and recognizing team members who go above and beyond to deliver outstanding service.
• Function as a coach by utilizing all tools and resources including training materials, rewards and recognition programs, and innovative ideas to ensure policy compliance.
• Understand how to manage information, balancing employee confidentiality with business needs; knows when to communicate information upward.
• Assist all guests in mitigating parking/traffic issues as needed.
• Notify the Manager and responsible departments of all facility issues and housekeeping needs, recognize potential hazards, observe appropriate precautions with guests including response and assistance in medical and emergency situations.
• Operate/troubleshoot radios, communicators, and handheld devices.
• Additional duties may be assigned by a supervisor based on the event.
• Maintains regular and reliable attendance

Your Skills and Experience:

• Ability to project a friendly, approachable, and professional attitude and present a neat, well-groomed appearance at all times.
• Ability to effectively communicate with and listen to diverse populations, including strong verbal communication, organization, and written skills.
• Ability to interact with Team Members, supervisors, and the public clearly, effectively, and professionally. Will collaborate with others to produce results.
• Ability to read and scan parking passes and ensure authenticity.
• Must have a basic knowledge of technology, including operating and troubleshooting radios, communicators and handheld devices.
• Ability to utilize service recovery methods confidently and independently.
• Ability to react appropriately in emergency and high stress situations.
• Maintain order and ensure adherence to all safety and security policies.
• Experience as a Traffic Support Attendant preferred

The Team & Experience:

We believe great organizations are built by great people. That's why we foster an in-person collaborative, people-first work environment where team members feel supported, empowered, and connected. We value individuals who bring an ownership mindset, lead with initiative, and embrace an "I'll do it" mentality in support of the team and our fans.

From career growth opportunities to everyday experiences around the office, we work hard to create an environment where people genuinely enjoy coming to work.

At Player 15 Group, our people-first culture is reflected in benefits and perks that may vary based on employment status and eligibility, including the following:

• Competitive medical, dental, vision, life and disability coverage options
• Paid vacation, sick time, volunteer time and company holidays
• 401(k) plan with Player 15 Group match
• Team member experiences throughout the year including team offsites, catered lunches, coffee stands, ice cream trucks and more
• Team swag throughout the year plus employee discounts at our Team Shop and online store
• Complimentary tickets to Phoenix Suns, Phoenix Mercury, and Valley Suns games, plus other local sporting events and concerts, as available
• Access to amenities, including:
• Full fitness center with locker rooms and showers
• Indoor/outdoor basketball courts
• Pickleball court
• Golf simulator and putting green
• On-site cafeteria and collaborative gathering spaces

Player 15 Group is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Please note this job description is not crafted to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Questions? Reach out to the Talent Acquisition team at View email address on click.appcast.io