Access Center Supervisor

Access Center Supervisor

Nemours is seeking an Access Center Supervisor (Full Time) to join our team in Orlando, FL. The Access Center Supervisor is responsible for the supervision of the day-to-day functions of the Centralized Patient Access Center and direct supervision of the Access Center Specialist staff. This position collaborates with department leadership to evaluate service needs and volumes and adjusts staffing levels accordingly. The Access Center Supervisor communicates and coordinates with key members of the patient access areas to facilitate ease of access for Nemours patients and families. This position assigns daily work schedules and acts as a resource in the daily operations and activities of the department, performing staff level duties as needed. The Access Center Supervisor is responsible for maintaining adequate staffing to meet the demands of Nemours patient families and other customers by assisting with Human Resource management functions including interviewing and hiring, orientation, education/training, feedback, performance evaluation, and policy and procedure development. The Access Center Supervisor maintains and manages accurate scorecards for their team and provides feedback to guide performance improvement. With the support of HR and the leadership team, the Access Center Supervisor writes and delivers corrective action and/or coaching and updates and maintains personnel files (Discipline and Discharge). As part of their daily work, the Access Center Supervisor utilizes Talkdesk, Qliksense, and Epic reporting to identify trends and areas of opportunities and coordinates with leadership to implement solutions in the moment.

Essential Functions:

Requirements:

High school diploma required

Three (3) years or greater experience in Revenue Cycle (Registration/Insurance/Scheduling/Collections) services with emphasis on Patient Access.

Healthcare Call Center experience preferred.

Previous supervisory experience in healthcare preferred.

Demonstrate experience in design, documentation and implementation of workflows, policies and procedures preferred. Knowledge of insurance and third-party payor systems.

CRCR Certified Revenue Cycle Representative - HFMA Certification - Preferred