Virtual Customer Service Assistant

Remote Client Service Representative

Company: AO (American Income Division)
Location: Virginia Beach, VA 23452
Work Arrangement: 100% Remote (U.S. Residents Only)

Ignite Your Career with AO – Work From Home

Are you looking for a career that offers flexibility, professional growth, and the opportunity to make a meaningful impact?

AO is seeking motivated, service-oriented individuals to join our team as Remote Client Service Representatives . In this role, you'll work directly with clients who have requested information about their benefits, helping them understand their options while delivering exceptional customer service and ongoing support.

Whether you're launching a new career or bringing experience in customer service, healthcare, hospitality, retail, education, or sales, we provide the comprehensive training, mentorship, and support needed to help you succeed.

No prior insurance experience is required.

About AO

For more than 70 years, AO has proudly served working families by providing supplemental life, accident, and health benefits to members of labor unions, credit unions, associations, and their families.

As part of the Globe Life family of companies, we combine financial strength with a people-first culture that emphasizes mentorship, leadership development, and long-term career growth.

What You'll Do

As a Remote Client Service Representative , you'll help clients understand their available benefits while building trusted, long-term relationships through outstanding service.

Client Support Responsibilities

• Meet with clients virtually through Zoom and phone appointments

• Answer questions regarding available benefits and coverage options

• Explain products and services clearly and professionally

• Assist clients with applications, enrollment, and policy updates

• Provide ongoing customer service and follow-up support

• Maintain accurate client records and documentation

• Build long-term client relationships through trust, professionalism, and responsive service

Professional Development

• Participate in virtual training and mentorship programs

• Attend leadership development workshops and coaching sessions

• Strengthen communication, customer service, and leadership skills

• Learn industry products, systems, and best practices

• Collaborate with a supportive remote team focused on shared success

What We Offer

100% Remote Work

• Work from anywhere within the United States

• Flexible scheduling options

• No commuting

• Modern virtual work environment

Weekly Pay & Performance Bonuses

• Weekly compensation

• Performance-based bonuses

• Leadership incentives

• Recognition programs

Comprehensive Training & Mentorship

• Structured onboarding

• Weekly coaching and development

• Leadership mentorship

• Ongoing professional growth opportunities

Career Advancement

• Performance-based promotions

• Clear leadership pathways

• Promotion from within

• Long-term management opportunities

Additional Benefits

• Medical reimbursement program for qualifying representatives

• Company-supported life insurance

• Residual income opportunities

• Union-supported work environment

• Leadership conferences and incentive travel

• Modern technology and virtual collaboration tools

Qualifications

We're looking for individuals who demonstrate:

• Strong communication and interpersonal skills

• Positive attitude and willingness to learn

• Commitment to outstanding customer service

• Self-motivation and strong work ethic

• Ability to work independently in a remote environment

• Adaptability and problem-solving abilities

• Professionalism and integrity

• Desire for continuous learning and career growth

Helpful Experience (Not Required)

Experience in any of the following areas is beneficial:

• Customer Service

• Client Relations

• Retail

• Hospitality

• Healthcare

• Education

• Sales

• Administrative Support

• Call Center Operations

No insurance experience is required. We provide comprehensive training and mentorship for motivated individuals.

Why Join AO?

At AO, we believe careers are built through mentorship, opportunity, and continuous growth.

Our culture is centered on:

• Supporting working families

• Developing future leaders

• Recognizing performance and achievement

• Encouraging collaboration and innovation

• Creating opportunities for long-term career success

• Providing the flexibility of a remote-first workplace

When you join AO, you'll become part of a team that values your contribution, invests in your development, and supports your long-term success.

Requirements

• Must be at least 18 years of age

• Must be legally authorized to work in the United States

• Must be physically located within the United States

• Computer or laptop

• Reliable high-speed internet connection

• Webcam and microphone capability

• Quiet, professional workspace

Interview Process

Qualified candidates will complete a brief career overview before scheduling a live Zoom interview with our hiring team.

All interviews are conducted virtually through Zoom for convenience and accessibility.

Ready to Build Your Future?

If you're looking for a flexible remote career where you can grow professionally, help working families, and build long-term success, we'd love to hear from you.

Apply today and take the first step toward a rewarding career with AO.

Work From Home. Help Families. Grow Your Career. Build Your Future.

Important Information About This Opportunity

This is a 100% remote, independent contractor opportunity with American Income Life / Globe Life. Compensation is commission-based and performance-driven; this is not an hourly or salaried position.

Candidates selected to move forward should be prepared to:

• Be at least 18 years of age and legally eligible to work in the United States
• Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
• Complete required training and participate in virtual meetings
• Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
• Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense

No prior insurance experience is required. Training, mentorship, licensing guidance, and ongoing professional development are provided.

This opportunity is best suited for individuals who are self-motivated, coachable, comfortable working independently, and interested in a performance-based career with opportunities for professional growth and advancement.

American Income Life / Globe Life is committed to providing equal opportunity without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other characteristics protected by applicable law.

Specific licensing requirements, fees, compensation, and contractor terms may vary by state and will be reviewed with candidates during the hiring and onboarding process.