Service Manager

If you thrive in a fast-paced environment where no two days look the same, this might be the perfect fit. As our Service Manager, you'll be the operational hub that keeps our field teams moving and our customers informed. From scheduling daily service calls to shepherding installation projects across the finish line, you'll own the details that make the difference between a good customer experience and a great one. The best person for this role understands that great coordination isn't just about logistics — it's about people. You'll work shoulder-to-shoulder (and phone-to-phone) with our technicians every day, and your ability to earn their trust and communicate clearly will be just as important as your organizational skills. What You'll Do Scheduling & Dispatching: Manage daily calendars for all service and installation technicians, assigning work orders based on skill set, location, and job complexity — keeping everyone productive and on track. Project Coordination: Own installation projects from kickoff to completion. Track parts and door lead times, confirm site readiness, and make sure nothing gets scheduled until all the pieces — literally — are in place. Inventory & Resource Oversight: Stay ahead of material needs by monitoring inventory levels and special-order statuses so your team never shows up to a job unprepared. Customer Communication: Serve as the primary point of contact for customers throughout the project lifecycle, delivering timely updates on order status, scheduling windows, and post-job follow‑through. Technician Support & Relationship Management: Be the person your technicians can count on. Anticipate what they need before they ask, relay complete and accurate job information, advocate for them when schedules get tight, and build rapport that improves overall team performance. System & Software Management: Keep job statuses, project notes, and technician schedules current in real time using our internal management platform — accuracy here keeps everything else running smoothly. What We're Looking For Coordination experience in dispatch, project management, or a related field — construction or home services background is a plus. Exceptional multitasker who can juggle 20+ active jobs without losing sight of the details. Tech‑comfortable and quick to learn new software and digital tools. Cool under pressure with a problem‑solving mindset when timelines shift or parts get delayed. Clear communicator — both written and verbal — who keeps customers and teammates equally well‑informed. A relationship builder who earns the trust and respect of field technicians through consistency, fairness, and follow‑through. Eager to learn — no technical background required, but a genuine willingness to understand the work happening in the field is a must. Technical Knowledge No prior knowledge of garage doors, openers, or mechanical systems is required for this role — and we mean that. What we do ask is that you come with a willingness to learn. Over time, you'll be expected to develop a solid working understanding of our products, service types, and common repair scenarios. This knowledge won't happen overnight, and we'll support you every step of the way through hands‑on training and time spent alongside our technicians. As that understanding grows, you'll be better equipped to make smarter dispatching decisions, have more meaningful conversations with your techs, accurately assess job scope, and speak confidently with customers about what the work involves. The goal isn't for you to become a technician — it's for you to understand their world well enough to make yours more effective. Working With Our Technicians Our technicians are the backbone of this company, and this role exists in large part to make their days run smoother. That means sending them to jobs fully prepared — with the right parts staged, the right information loaded, and the right amount of time blocked. It also means listening when they flag a concern, being responsive when something changes in the field, and treating their time with the same respect you'd want yours treated. The best service managers in this industry are the ones their technicians trust. We're looking for someone who wants to build that kind of relationship — not just manage a calendar. Benefits Health, dental, and vision insurance Health savings account (HSA) Simple IRA with company matching Paid time off Compensation Compensation: $60,000-$75,000 We're looking for someone who takes ownership, communicates proactively, and finds satisfaction in bringing order to complexity. If that sounds like you, we'd love to hear from you. #J-18808-Ljbffr Compaan Door and Operator Co.