Customer Support Representative (Tax)

Job Description

Job Description

• Location: Remote
• Employment Type: Contract (4 Months)
• Shift Timings (CT): 8:00 AM - 05:00 PM ET
  9:00 AM–6:00 PM ET
  10:00 AM – 7:00 PM ET

What You’ll Do

As a Tax Support Representative, you will assist our business, individual tax software, and practice clients by resolving moderate to complex inquiries.

• Client Support: Resolve tax and software inquiries via phone, chat, and email using internal knowledge bases and support guides.
• Issue Management: Identify, document, and escalate complex system or content issues while logging interactions in CRM (Salesforce).
• Continuous Improvement: Participate in product testing, process improvement initiatives, and cross-train across various platforms.
• Data Security: Ensure absolute confidentiality and security of product and customer data.

Minimum Qualifications:

• Associate Degree / 2 years of college in a business-related field OR 1+ years of experience in accounting, bookkeeping, financial reporting, or sales/CRM.
• Solid understanding of basic tax, accounting, and audit principles.
• Strong written and verbal communication skills with a customer-first mindset.
• Ability to thrive in a fast-paced environment, manage multiple priorities, and work flexible/overtime hours as needed.

Preferred Qualifications:

• Degree in Business, Accounting, or Finance.
• Hands-on experience with CCH tax & accounting software or Salesforce.
• Background in tax preparation, accounting, or tech/helpdesk support.

Why Join Straive?

• Work remotely from the comfort of your home.
• Gain hands-on experience with market-leading tax and accounting software.
• Collaborate with a supportive, global team driving AI and data innovation.

\nCompany Description

Straive is a global leader in enterprise-grade data analytics and AI solutions, committed to
empowering businesses across various industries with cutting-edge technology and expert
insights. Backed by EQT, a top private equity firm, we are uniquely positioned to drive
innovation through significant investments and an entrepreneurial spirit.

Our core focus is on delivering advanced Data Analytics & AI Solutions. By combining
sophisticated technology with subject matter expertise, we deliver material impact on our
clients' topline and streamline their operations.

With a client base spanning 30 countries, Straive's strategically located teams operate from
eight countries and is headquartered in Singapore. This global presence enables us to offer
localized expertise with a worldwide perspective.

Join Straive to be part of a dynamic team at the forefront of data analytics and AI
innovation. Here, you'll have the opportunity to contribute to transformative projects,
supported by significant investments and an entrepreneurial drive fueled by our
partnership with EQT.

Company Description

Straive is a global leader in enterprise-grade data analytics and AI solutions, committed to\nempowering businesses across various industries with cutting-edge technology and expert\ninsights. Backed by EQT, a top private equity firm, we are uniquely positioned to drive\ninnovation through significant investments and an entrepreneurial spirit.\n\nOur core focus is on delivering advanced Data Analytics & AI Solutions. By combining\nsophisticated technology with subject matter expertise, we deliver material impact on our\nclients' topline and streamline their operations.\n\nWith a client base spanning 30 countries, Straive's strategically located teams operate from\neight countries and is headquartered in Singapore. This global presence enables us to offer\nlocalized expertise with a worldwide perspective.\n\nJoin Straive to be part of a dynamic team at the forefront of data analytics and AI\ninnovation. Here, you'll have the opportunity to contribute to transformative projects,\nsupported by significant investments and an entrepreneurial drive fueled by our\npartnership with EQT.