Manufacturing Front Desk Receptionist

Steward Machine Company, a respected leader in the manufacturing industry located in Birmingham, Alabama, is seeking a professional and customer-focused Front Desk Receptionist to join our Administration team. As the first point of contact for visitors, customers, vendors, applicants, and employees, this role is essential in creating a welcoming and positive impression of our company. The Front Desk Receptionist will provide vital administrative support to executive leadership, Human Resources, and various departments, ensuring smooth daily operations in a fast-paced environment. This is an onsite position at our Birmingham facility, offering the opportunity to be part of a family-oriented company with a collaborative and dynamic work culture.

Responsibilities

• Greet and assist all visitors, customers, vendors, contractors, and applicants entering the facility, ensuring a professional and welcoming experience.
• Answer, screen, and direct incoming multi-line phone calls promptly and courteously.
• Maintain visitor logs, issue visitor badges, and ensure compliance with company security procedures.
• Keep the reception area clean, organized, and presentable at all times.
• Provide administrative support to executive leadership and department managers, including preparing meeting materials and assisting with special projects.
• Coordinate conference room schedules, meeting logistics, and travel arrangements for employees and visitors.
• Manage incoming and outgoing mail, shipments, and package deliveries.
• Maintain office supply inventories and process purchasing requests as needed.
• Assist with document preparation, filing, scanning, record retention, and data entry.
• Support Human Resources by welcoming candidates, coordinating interview schedules, assisting with onboarding activities, and maintaining confidential personnel files.
• Assist with employee communications, recognition programs, company events, and engagement initiatives.
• Serve as a liaison between departments and leadership to ensure timely communication and follow-up.
• Support company-wide initiatives and administrative projects as assigned.
• Handle sensitive business and personnel information with the highest level of confidentiality and professionalism.
• Comply with all company safety policies and procedures, especially when entering production areas.
• Perform other duties as assigned to support changing business needs.

Qualifications

• High School Diploma or GED required.
• Associate’s degree in Business Administration or related field preferred.
• Minimum of 3 years of experience in receptionist, executive administrative, office management, or customer service roles in manufacturing, industrial, construction and environment preferred.
• Experience supporting executive leadership strongly preferred.
• Previous experience in manufacturing, industrial, construction, or engineering environments preferred.
• Exceptional verbal and written communication skills.
• Excellent customer service and relationship-building abilities.
• Advanced proficiency in Microsoft Office Suite (Outlook, Word, Excel, Teams, PowerPoint).
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities and frequent interruptions in a fast-paced environment.
• Professional presence and demeanor with all levels of the organization.
• Ability to maintain strict confidentiality and exercise sound judgment.
• Strong problem-solving and critical-thinking skills.
• Experience with HR systems, onboarding systems, or applicant tracking systems is a plus.