Cisco Unified Communications Manager (CUCM) Administrator - Lead

Overview

Join AMERICAN SYSTEMS , an employee-owned federal government contractor , and support national priority programs through strategic solutions in Information Technology , Program Mission Support , Engineering and Analysis , Test and Evaluation , and Training .

We are seeking a highly skilled Lead Cisco Unified Communications Manager (CUCM) Administrator to lead the administration, optimization, and modernization of enterprise Cisco unified communications environments supporting mission critical operations in Chantilly, VA . In this role, you will provide technical leadership for complex voice, video, and collaboration systems, ensuring secure, reliable, and high performing communications capabilities across the organization.

This position includes a $5,000 Sign-on Bonus on top of a comprehensive compensation package!


As a Cisco Unified Communications Manager Administrator with AMERICAN SYSTEMS, you will have the opportunity to do the following:

• Take charge of the design, deployment, and optimization of mission-critical communication systems.
• Provide strategic guidance to the team, while driving system improvements across a global footprint.
• Lead the design, deployment, and management of Unified Communications systems, including Cisco Unified Communications Manager (CUCM), Cisco Unity, and Telepresence Management Server.
• Act as a senior escalation point, resolving complex UC issues such as voice and video challenges and call routing conflicts.
• Oversee the management of UC endpoints, including Cisco VoIP phones and video conferencing systems.
• Plan and execute large-scale system upgrades, migrations, and hardware refreshes.
• Develop and enforce UC security policies to ensure compliance with DoD standards.
• Mentor and guide junior team members, fostering skill development and technical excellence.
• Collaborate with cross-functional teams, including network engineers, cybersecurity professionals, and third-party vendors, to ensure seamless UC operations.
• Maintain and update operational documentation, including system architecture diagrams and technical guides.
• Deliver regular performance and activity reports to senior leadership, identifying trends and recommending improvements.

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What's in it for you:

• Active Top Secret clearance with SCI eligibility
• Bachelor's degree and 11 to 12 years of relevant experience (additional experience and/or certifications may be considered in lieu of a degree)
• Current Security+ CE or equivalent DoD 8140 IAT Level II or III certification
• Demonstrated success managing enterprise scale Cisco Unified Communications systems , preferably in a DoD environment
• Expert knowledge of:
  • Cisco Unified Communications Manager
  • Cisco Unity
  • Voice Gateways
  • Cisco VTC codecs
  • VoIP endpoints
  • Telepresence Management Server
• Strong understanding of:
  • VoIP protocols , including SIP , H323 , and RTP
  • Quality of Service principles
• Experience integrating unified communications systems with third party platforms , such as Microsoft Teams
• Experience with at least three of the following:
  • Cisco Meeting Server
  • Cisco Meeting Manager
  • Telepresence Management Suite
  • Cisco Expressways
  • vBrick
  • Vyopta
• Exceptional leadership , communication , and troubleshooting skills
• Advanced Cisco collaboration certifications , such as CCNP Collaboration or CCIE Collaboration , are a plus.

AMS1


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