Director of Operations

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them.  We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow.  If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

Senior level operations role that partners with and supports the Area President and works closely with other members of the Branch leadership team, including Market Leaders and Client Service Directors. The Operations Director is responsible for supporting and directing operations efforts in multiple locations within the Branch. Includes joint accountability for Branch financial results, and strategic planning in partnership with the Area President and Branch leadership team. Responsible for developing new workflow strategies to support efficiency, client value, and achievement of Branch goals.

Budget, Finance, and Legal:

• Jointly accountable with the Area President for Branch financial results, including reconciling reports, assisting with annual budget, and monitoring Branch expenses
• Responsibilities include oversight of monthly commission tracking and reconciliation of Branch revenue
• Monitor Branch revenue collection and expenses to maximize Branch success
• Support Area President, Market Leaders, and Producers in financial aspects of pre-contract deal review for client pricing adequacy
• Forecast, manage, and remediate for expenses paid for clients, co-brokers and any other noteworthy expense items
• Review client consulting services agreements

Operational, Technical and Business Responsibilities:

• Broad oversight and responsibility to ensure the Branch is operating in accordance with Gallagher Standards of Excellence (GSE) Professional Standards and prepared to pass compliance audits
• Research and implement proven methods to run the operation more efficiently
• Develop and implement action plans to adapt to changing legislative, market or corporate conditions
• Identify opportunities for improvement in technology, process and staff, taking action to enhance results in collaboration with the Branch leadership team
• Coordinate Dominant Priority action plans and deliverables

Relationships and Organizational Leadership:

• Active member of the Regional team of Branch Operations Leaders
• Active member of the Branch leadership and strategic planning team
• Consult with sub-region offices to promote best practices and operational deficiencies 

HR:

• Actively recruit, hire, mentor and train new Operations team members and support hiring and onboarding process for all other areas within the Branch
• Accountable for eHire requisitions and onboarding of new employees
• Support the local summer internship program according to Corporate requirements
• Coordinate vacation schedules among respective Operations team members
• Responsible for meeting new hires for introduction to Gallagher and Branch culture and expectations 

Administrative:

• Oversight for facility contracts and maintenance issues
• Responsible for operational due diligence in the Branch for M&A activity
• Accountable to integrate new merger partners into the Branch pre- and post-close

Other:

• Support Divisional, Regional, and/or Branch initiatives
• Other duties as assigned by Area President and Regional Operations Leader.

Required :

• Bachelor's degree and 7 years related experience required.

Preferred Qualifications:

• Exceptional business acumen (to include understanding general business principles, finance, accounting and marketing strategies)
• Self-motivated and able to work independently
• Ability to lead/manage staff
• Strong time management skills
• Superior presentation skills
• Flexibility to shift priorities as needed to service the needs of the department
• Proficient PC skills
• College degree, Master’s or MBA a plus.
• Schedule must be flexible to accommodate workload and client support needs
• Position requires strong multi-level relationship building skills, excellent oral and written communication skills and the ability to work towards team and individual goals
• Prior employee benefits brokerage experience
• Active Life & Health license

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We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

**The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.