Director, IAM Operations & Support

Job DescriptionADP is hiring a Director, IAM Operations & SupportLocations: Roseland NJ, Alpharetta GA, Orlando FL, Miami FL, Norfolk VAAre you empathetic to client needs and inspired by transformation and impacting the lives of millions of people every day?Are you an inspiring leader who people have followed and worked for over and over again?Are you looking to join a dynamic, inclusive team environment with a culture of collaboration and belonging?Well, this may be the role for you. Ready to design what's next?In this role, you will oversee the management of digital identities and access to enterprise resources. This role is critical to ensuring security, compliance, and operational efficiency across the organization. You will lead a strategic transformation initiative centered on the implementation and modernization of identity governance using SailPoint ISC as the core platform, powered by ServiceNow and other technologies. You will be responsible for designing and operating identity lifecycle processes, managing access certification programs, enforcing policy compliance, and reducing risk through automation, governance, and best practices. This role requires close collaboration with IT, Global Security Organization, HR, legal, internal audit, application owners, and business unit leaders.Key Responsibilities:Lead the IGA Transformation Programfocused on risk reduction, operational modernization, and SailPoint implementation.Oversee the Identity Lifecycle Management: provisioning, deprovisioning, role-based access control, self-service access requests, and workflow automation.Ensure Integration and Reconciliationbetween IGA platform and key systems, including HR (source of truth) and target applications (cloud and on-premises).Drive Policy Enforcement & Complianceincluding access certifications, password policies, segregation of duties (SoD), and audit readiness.Implement Access Reviews and Certificationsleveraging AI-driven recommendations and intelligent automation to optimize review cycles and reduce risk.Manage Governance Processes: delegated administration, self-service onboarding of applications, and integration with internal policies and frameworks.Develop and Monitor Reporting & Loggingmechanisms to support IT governance, compliance, audit, and operational metrics.Ensure Effective Risk Managementby aligning identity governance with organizational risk and compliance frameworks.Engage with Stakeholdersincluding HR, legal, internal audit, application owners, and business unit leadership to align IGA practices with organizational needs.Enhance End-User Satisfactionby promoting usability and transparency in identity and access management processes.Mentor and lead the IGA Team, fostering a culture of innovation, accountability, and continuous improvement.Integrate Applications continuously (App factory)Automating processes that lead to real time access granting & revocation and eliminate manual actionsDefine, implement, and operate the use and impact of GenAI within IAM landscape along with use of GenAI in the ecosystem.You're a passionate leader focused on engagement as well as results, and you're not afraid to roll your sleeves up and dive into the code when necessary. As part of our team, you'll find exciting challenges, get opportunities to grow your career, and develop solid friendships as we design what's next for ADP and the industry. Pace should not scare you. We still find time for a healthy dose of fun.Like what you see?Apply now!Learn more about ADP at jobs.adp.com.WHAT YOU'LL DO: Here's what you can expect on a typical day: You'll start each day with a scrum, working in a team to understand responsibilities, identify issues, and communicate coding priorities while choosing user stories to complete. You must know Agile well.Your seven or more years of team leadership have delivered amazing results, and you pride yourself on developing the people who work for you, as well as providing an inclusive team environment where they all can thrive. If asked, they would follow you anywhere and enthusiastically credit you with helping to grow their careers.Working in two-week sprints, you must keep up with timelines and coding standards. You'll be looking ahead to the next coding criteria to build technically sound and functional tools.Continuous Learning. An eagerness to learn will help you keep up with ever-changing technologies and maintain the ability to create the best tools for our clients. You are comfortable and thrive in an autonomous role since that will be essential for your success.You'll work with business leadership and project management to understand priorities and create automation accordingly.You will present and defend your team's approach to leadership. There is no typical day as you partner and work with people across the development organization to turn ideas into reality.You have 10+ years of experience in relevant skills gained and developed in the same or similar role.TO SUCCEED IN THIS ROLE:Bachelor’s degree in computer science, Cybersecurity, or a related field; Master's degree preferred, or equivalent10+ years of experience in IT security, including 5+ years with a focus in Identity Governance and Administration, preferably in an enterprise environment.5+ years’ experience in managing technical teams.Strong expertise in SailPoint IdentityNow / IIQ or ISC, with demonstrated experience leading IGA implementations and transformations.Deep understanding of identity lifecycle management, access certification, SoD, policy enforcement, and compliance requirements.Experience with HR system integration, target system onboarding, workflow automation, and cloud access governance.Familiarity with AI and analytics in identity governance for risk modeling and access recommendations.Working with different data sources and providing insights into SaaS operationsExcellent communication skills and experience interacting with cross-functional teams, including HR, legal, audit, and business leaders.Able to communicate effectively with both technical teams and senior leadershipExperience managing or mentoring a technical team in a leadership or supervisory role.Program & Change ManagementStrategic thinker with a hands-on technical approachStrong leadership and mentoring capabilitiesPassionate about automation, security, and operational excellenceSelf-driven, organized, and comfortable operating in a hybrid, fast-paced environmentAn analytical and security-driven mindset with an eye for operational detailPreferred Certifications:Microsoft Certified: Identity and Access Administrator / Azure Solutions ArchitectCertified Information Systems Security Professional (CISSP)Certified Information Security Manager (CISM)Certified Identity and Access Manager (CIAM)Microsoft Certified: Azure Security Engineer AssociateSailPoint Certified Identity Professional, or similar.Experience with regulatory compliance frameworks (e.g., GDPR, SOX, ISO 27001).Knowledge of scripting or development in support of automation (e.g., PowerShell, Java, Bean Shell).YOU'LL LOVE WORKING HERE BECAUSE YOU CAN: Have courageous team collaboration. Courage comes from how associates are willing to have difficult conversations, speak up, be an owner, and challenge one another's ideas to net out the best solution.Deliver at epic scale. We deliver real user outcomes using strong judgment and good instincts. We're obsessed with the art of achieving simplicity with a focus on client happiness and productivity.Be surrounded by curious learners. We align ourselves with other smart people in an environment where we grow and elevate one another to the next level. We encourage our associates to listen, stay agile, and learn from mistakes.Act like an owner & doer. Mission-driven and committed to leading change, you will be encouraged to take on any challenge and solve complex problems. No tasks are beneath or too great for us. We are hands-on and willing to master our craft.Give back to others. Always do the right thing for our clients and our community and humbly give back to the community where we live and work. Support our associates in times of need through ADP's Philanthropic Foundation.Join a company committed to equality and equity. Our goal is to impact lasting change through our actions.What are you waiting for?Apply today!Find out why people come to ADP and why they stay: (ADA version: )Job Requirements#LI-CZ1#LI-HybridJob DetailsJob Type: Full-TimeSalaried: Salaried