Studio General Manager

Job Description

Job Description

As a General Manager, your #1 priority is driving daily membership sales, generating
leads, and creating a high-performance sales culture—all while delivering a world-class
member experience.You’ll lead from the front by hitting personal sales goals, developing a
strong in-studio community, and mentoring a results-driven team. This is a sales-first leadership
position ideal for someone who thrives on metrics, motivation, and movement. Compensation: $70,000–$85,000 base salary + uncapped commission & performance
bonuses.

Key Responsibilities
Sales & Lead Generation (Top Priority)
● Consistently meet and exceed personal and team sales goals
● Drive weekly lead generation through:
○ Local business outreach
○ Grassroots events and pop-ups
○ Referral programs
○ Community engagement partnerships
● Execute the LASER sales process to convert leads to long-term members
● Collaborate with ownership to forecast and execute against weekly/monthly revenue
targets

Strategic Planning & Performance Management
● Set clear team KPIs and revenue goals with aligned daily/weekly action plans
● Lead weekly strategy meetings and monthly sales reviews
● Leverage reports to identify performance gaps and implement solutions
● Optimize all studio revenue streams: memberships, class packages, and retail

Retention & Member Experience
● Build rapport with every member to support satisfaction and retention
● Address and resolve member concerns with urgency and care
● Implement proactive strategies like check-ins for low-usage members, milestone
rewards, and VIP member touchpoints
● Monitor daily retention reports and manage follow-up tasks

Team Leadership & Culture
● Recruit, onboard, and develop an exceptional sales and front desk team
● Deliver regular sales training, coaching, and role-play sessions
● Motivate the team to exceed targets with a clear path to commissions and incentives
● Uphold Club Pilates’s brand values through consistent team accountability and culture
building

Studio Operations
● Oversee day-to-day operations, cleanliness, and presentation of the studio
● Manage staff schedules and class coverage to ensure optimal studio flow
● Ensure tech functionality and submit support tickets as needed
● Enforce compliance with local, state, and federal labor laws and Rumble policies
● Be onsite full-time, including evenings and weekends as required

Qualifications
● 2+ years of sales leadership experience, ideally in fitness, hospitality, or service-based
industries
● Proven success in hitting personal and team sales goals
● High-energy leadership style with the ability to inspire, train, and manage a small team
● Strong interpersonal and written communication skills
● Proficient in CRM systems and sales reporting tools
● Highly organized and detail-oriented with a passion for problem-solving
● Passionate about fitness

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