CHEESE SHOP/CLERK

Job Overview Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist department manager in achieving sales and profit goals established for the department, and monitor and control all established quality assurance standards. Work closely with the Deli/Baker Merchandising team, as well as the Deli/Bakery department to create an engaging environment for customers. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others. Based in Illinois, Mariano's merged with The Kroger Company in 2015; today the company proudly serves Mariano's customers in over 40 stores throughout the Chicago Metro area. Responsibilities Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products Offer product samples to help customers discover new items or products they inquire about Inform customers of Cheese Shop specials Provide customers with fresh products that they have ordered and the correct portion size (or as close as possible to the amount ordered) to prevent shrink Measure, prepare and mix ingredients according to recipe, using variety of kitchen utensils and equipment Adequately prepare, package, label and inventory ingredients in merchandise Check product quality to ensure freshness. Review "sell by" dates and take appropriate action Label, stock and inventory department merchandise Report product ordering/shipping discrepancies to the department manager Understand the store's layout and be able to locate products when requested by customer Stay current with present, future, seasonal and special ads Maintain an awareness of inventory/stocking conditions and note any discrepancies in inventory Adhere to all food safety regulations and guidelines Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair Notify management of customer or employee accidents Report all safety risks or issues and illegal activity, including robbery, theft or fraud to store management Ability to work cooperatively in high paced and sometimes stressful environment Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner Ability to act with honesty and integrity regarding customer and business information Ability to follow directions and seek assistance when necessary to resolve customer and business issues Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults Must be able to perform the essential functions of this position with or without reasonable accommodation Minimum Position Qualifications Effective communication skills Knowledge of basic math (counting, addition, and subtraction) Ability to handle stressful situations Desired Previous Job Experience High school education or equivalent Comparable Retail experience What you'll receive from us: The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to: A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans. Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service. Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco. Valuable associate discounts on purchases, including food, travel, technology and so much more. Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program. Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways. If you are in need of reasonable accommodation to complete a job application or to otherwise participate in the application or pre‑hiring process, please call View phone number on click.appcast.io or contact the location's management. #J-18808-Ljbffr