Guest Services Agent - Giants Ridge

Compensation Amount:
16.00 USD Hourly

Job Summary:
Guest Services Agents serve as ambassadors of Giants Ridge -often the first point of contact for our guests- and play a key role in crafting memorable, positive experiences from arrival onward. This position is responsible for providing professional, welcoming, and efficient services while assisting guests with ticketing, season pass sales, and other various product sales using point-of-sale systems, as well as offering general resort information. Guest Services Agents must be comfortable working in a fast-paced environment, accurately operating point-of-sale systems, handling cash responsibly, and delivering consistent, high-quality customer service that reflects company hospitality standards.

Job Description:

ESSENTIAL FUNCTIONS

• Greets and assists every guest in a courteous and professional manner; anticipates guest needs and responds appropriately.
• Provides accurate information about tickets, passes, products, services, resort offerings and activities.
• Enters, maintains, and protects guest information with accuracy and confidentiality, demonstrating ownership and accountability for data integrity.
• Supports efficient race-day and group sales operations by assisting with group check-ins, processing large-volume sales, and ensuring timely setup of group registration/race day packet pick-up areas.
• Ensures all required waivers-such as liability or release forms-are properly presented, explained, signed, verified, and documented before guests engage in activities.
• Operates point-of-sale systems to process sales, refunds, redemptions, and adjustments with accuracy.
• Handles cash, credit cards, gift cards, and other payment methods. Is responsible for following company cash-handling procedures.
• Assists with the daily setup, organization, and presentation of ticketing and sales area to ensure a clean, professional, and guest-friendly environment.
• Manages high volumes of guest interactions with patience, professionalism, and problem-solving skills.
• Addresses guest inquiries or concerns, escalating to a manager when appropriate.
• Follows opening and closing procedures, including balancing sales and completing end-of-shift documentation.
• Stays informed about all resort operations, events, and local area attractions to provide knowledgeable assistance.
• Remains aware of safety issues and follow proper reporting procedures.
• Collaborates with team members from other departments to ensure smooth operations and a seamless guest experience.
• Maintains a neat workspace, log lost and found items, and handle telephone inquiries.
• Performs other duties as assigned.

SKILLS AND KNOWLEDGE REQUIREMENTS INCLUDE

• Strong commitment to guest services and creating a positive experience.
• Previous customer service or cash handling experience preferred.
• Ability to learn and operate point-of-sale software.
• Strong communication, problem-solving, and organizational skills.
• Ability to multitask effectively in a high-volume, fast-paced environment.
• Team-oriented with a professional, approachable demeanor.

PHYSICAL AND MENTAL REQUIREMENTS

• Ability to sit at a desk in front of a computer for long periods of time.
• Reading and writing work-related documents in English.
• Speech recognition and clarity, including the ability to understand the speech of coworkers and the ability to speak clearly so that you can be understood by coworkers in English.
• Consistently communicates and receives verbal communication with other employees.
• Lifting, carrying, and pushing up to 15 pounds occasionally, up to 30 pounds infrequently.
• Occasionally stoop, kneel or crouch.
• Use of hands and arms to reach for, grasp and manipulate objects.
• Ability to work evenings, weekends and holidays.
• Physical presence at the job site is essential to perform duties.

EQUIPMENT USED

• Point-of-sales system
• Computer and related software
• Standard office equipment (printer, phone, etc.)

Giants Ridge, managed by Guest Services, is looking for enthusiastic and customer-focused individuals to join our team as a Guest Services Agent. This role is often the first point of contact for our guests, making it one of the most important positions in creating a welcoming, memorable experience.

As a Guest Services Agent, you'll assist with ticket sales, season passes, and other resort products, while providing helpful information about resort activities. You'll work in a fast-paced environment where strong communication, professionalism, and attention to detail are key.

Enjoy the flexibility to build a schedule that fits your lifestyle. With opportunities ranging from 20 to 40 hors per week, you can create a schedule that works for you while helping us meet the needs of our guests. Position may include a mix of day, evening, weekend, and occasional holiday shifts. A minimum availability of 20 hours per week or three shifts per week is required.

What We're Looking For:

• Strong guest services and communication skills
• Ability to multitask in a busy environment
• Previous customer services or cash-handling experience preferred
• A team-oriented and approachable personality
• Willingness to work some evenings, weekends and holidays

Why Join Giants Ridge?

• Mountain Perks - Enjoy free employee passes and discounts for your family so you can hit the slopes and trails all season long!
• Exclusive Discounts - Save on delicious food, stylish apparel and must-have accessories while working at Giants Ridge.
• Work with Friends - Join a fun, supportive team where every day feels like an adventure.
• Flexible Scheduling - We offer flexible schedules to fit your lifestyle, but some evening, weekend and holiday shifts are required to keep up with the excitement at Giants Ridge.
• And More! - Additional perks and surprises that make Giants Ridge a great place to work!

Giants Ridge is the #1-rated family vacation destination in Minnesota. Located just north of Duluth in the heart of Minnesota's Superior National Forest, Giants Ridge is a four-season, family-oriented resort offering fun and adventure for every level of outdoor enthusiast. Summer features world-class golf and lift-served mountain biking, while winter brings incredible skiing, snowboarding, fat tire biking, and more. Guests and employees alike can enjoy the Pool & Sauna Haus, along with dining, lodging, and a variety of year-round recreational amenities. Employees also have access to discounted lesson opportunities to help them develop new skills and make the most of the Giants Ridge experience. Beyond the resort, the Iron Range region offers abundant outdoor recreation, including lakes and waterways for boating, fishing, and paddling, as well as extensive trail networks for hiking, snowmobiling, and other seasonal activities. Spring and fall provide the perfect transition between seasons, showcasing the natural beauty and outdoor adventures that make the region a great place to live, work, and play.

Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores.

Guest Services, Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.