Insurance Agency Customer Service Rep

$40k - $60k

Paula Simmons Country Financial

Job Description
Job Description
Since launching from scratch in 2002, Paula Simmons COUNTRY Financial has grown to serve over 1,600 households with a reputation for excellence, integrity, and precision. We take pride in doing things right the first time and providing personalized insurance solutions with care and expertise. Our small, close-knit team operates like family. Each person plays a critical role, and every contribution is valued. Led by a Hall of Fame agent with a 24-year streak of top honors, our office is a place where high standards meet genuine heart.
We are seeking a dedicated Insurance Customer Service Representative to join our team. This role involves direct client interaction, policy servicing, and supporting office operations with precision and care. It’s ideal for someone who wants meaningful work in a respectful, well-run office where their efforts truly matter.
Base salary of $40,000 to $60,000 per year, based on experience
Performance bonuses
Retirement plan
Monday through Friday schedule
Career growth and training under a nationally recognized agent
If you're looking for a place to belong, contribute, and grow. Apply today!
Responsibilities
Optimize insurance policies to enhance customer retention
Answer incoming calls and assist clients with questions and service needs
Process policy changes across auto, home, life, commercial, and financial lines
Handle billing inquiries, payments, and late payment follow-up
Maintain office organization, including filing, printing, and light cleaning
Learn and use multiple software programs accurately and efficiently
Requirements
Friendly, clear communicator who can stay calm under pressure
Patient and empathetic, yet confident when handling collections or difficult conversations
Dependable, consistent, and detail-oriented
Willing to learn and grow into more advanced roles
Comfortable with technology and administrative tasks
Positive attitude and professional demeanor
Insurance Agency Experience a plus
Benefits
Paid Time Off (PTO)###Hands on Training###Mon-Fri Schedule###Career Growth Opportunities###Retirement Plan###Evenings Off

Vacancy posted 20 days ago

Similar jobs that could be interesting for youBased on the Insurance Agency Customer Service Rep in Edwardsville, IL vacancy

Receptionist
$40k - $60k
...Receptionist - State Farm Agent Team MemberMike Halloran - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team...
Suggested
Work at office
Flexible hours
Mike Halloran - State Farm Agent
Collinsville, IL
3 days ago
Receptionist - State Farm Agent Team Member
...Receptionist - State Farm Agent Team Member Mike Halloran - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent...
Suggested
Hourly pay
Work at office
Flexible hours
Mike Halloran - State Farm Agent
Collinsville, IL
5 days ago
Customer Service Rep
...Customer Service Rep Job Overview The Powered Industrial Truck (PIT) Operator will be responsible for safely operating forklifts. Roles & Responsibilities To perform this job successfully and safely, an individual must be able to perform each essential duty...
Suggested
Hourly pay
Shift work
SBM Management Services
Glen Carbon, IL
1 day ago
Customer Service Rep (02855) - 4996 IL-159
...Customer Service Rep Domino's Pizza in Maryville, United States is seeking an enthusiastic and customer-focused Customer Service Representative to join our team. In this role, you'll be the face of our organization, ensuring our customers have a great experience with...
Suggested
Shift work
Domino's Pizza
Maryville, IL
1 day ago
Sales Coordinator Remote
$69k
...Job Description Job Description Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position... ...communication and relationship-building skills Sales or customer service experience is helpful but not required Qualifications...
Suggested
Remote job
Work from home
Flexible hours
HMG Careers
Edwardsville, IL
more than 2 months ago
Customer Service Rep (02957) - 120 E Vandalia St
...Customer Service Rep Domino's Pizza in Edwardsville, United States, is seeking a friendly and efficient Customer Service Representative to join our team. In this role, you will be the first point of contact for our valued customers, ensuring their satisfaction through...
Weekend work
Domino's Pizza
Edwardsville, IL
1 day ago
Office Administrator
...for new faculty acclimation, oversees that all necessary approvals are in place to provide new staff with materials, access, and services they require upon hire as well as prepares and routes contracts and job change requests for faculty, graduate teaching assistants,...
Permanent employment
Full time
Part time
Work experience placement
Work at office
Visa sponsorship
Work visa
Southern Illinois University Edwardsville
Edwardsville, IL
20 hours ago
Office Administrator
....Assist with benefit administration, including enrollment communication, invoice processing, and employee inquiries.Maintain office areas and coordinate service providers as needed.Managing the Conference room calendar and setting up the conference rooms for meetings...
Work at office
Monday to Friday
Paszkiewicz Litigation Services
Glen Carbon, IL
3 days ago
Account Representative - State Farm Agent Team Member
$50k - $70k
...Your Career? Are you outgoing and customer-focused? Do you enjoy working with the... ...Farm agents market only State Farm insurance and financial service products. Responsibilities Establish... ...for advancement within my agency Requirements Interest in...
For contractors
Work at office
Flexible hours
Tom Chouinard - State Farm Agent
Maryville, IL
5 days ago
Outside Sales Representative
...North Group, we're more than an insurance agency—we're trusted partners to... ...solutions and exceptional service. If you're someone who thrives... ...resources, mentors new reps, and celebrates collective success... ...a minimum of 4 years in a customer-facing role—recent graduates...
Weekly pay
Local area
Immediate start
Flexible hours
Early shift
True North Group LLC.
Edwardsville, IL
9 days ago
Trainee Sales Representative
$75k - $90k
...Representatives specializing in supplemental insurance. At our company, we celebrate... ...Unlock Your Potential: At Meier Agency, we believe in empowering our team... ...and maintain relationships with customers, providing exceptional service and addressing their insurance needs...
Weekly pay
Full time
Traineeship
Work experience placement
Work at office
Monday to Friday
Flexible hours
Weekend work
Andrew Meier Inc.
Edwardsville, IL
2 days ago
Insurance Account Representative - State Farm Agent Team Member
$20 - $40 per hour
...you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer...
Hourly pay
Full time
For contractors
Internship
Work at office
Bobby Simpson State Farm Agent
Collinsville, IL
2 days ago
Insurance Account Representative - State Farm Agent Team Member
$45k - $65k
...at our long-standing State Farm agency in Maryville, IL, where exceptional customer support and extensive expertise have... ...seeking a rewarding career in insurance. We're on the lookout for... ...State Farm insurance and financial service products, providing ample...
Hourly pay
For contractors
Work at office
Flexible hours
State Farm
Maryville, IL
3 days ago
Dental Front Desk Receptionist
...ideal candidate would have dental knowledge with experience, customer service experience, multi phone line experience, as well as strong... ..., Confirming, managing an efficient productive schedule. Insurance and Billing: Collection of patient insurance information, filling...
Full time
Work at office
Monday to Friday
Endodontics of Springfield, LLC
Glen Carbon, IL
2 days ago
Customer Service Sales Representative
...Our company is looking to add multiple customer service positions to our growing team of remote representatives. This is a full time position with upwards mobility and the ability to work from home! We service union and association members by matching clients to the products...
Weekly pay
Full time
Local area
Remote work
Work from home
Zuzick & Associates
Edwardsville, IL
20 hours ago
Remote Customer Service & Sales Representative
# Provide professional customer service and support to clients # Conduct virtual client appointments and consultations # Identify client needs and recommend appropriate benefit solutions # Educate clients on available programs and coverage options # Follow established...
Remote job
Full time
McQuade Organization
Edwardsville, IL
20 hours ago
Sales Coordinator
$17 - $19 per hour
...market, demographics, competition, products, customer needs and follow through on all sales... ...GED required. Exceptional customer service and communication skills. Strong organizational... ...including medical, dental and vision insurance ~ Short-term and long-term disability...
Hourly pay
Temporary work
Work at office
Flexible hours
RHP Properties
Alton, IL
2 days ago
Group Sales Coordinator
$50k - $55k
...all spaces of the casinoManages external agencies in developing sales collateral in both... ...appropriatelyOwns and attends events and maintains customer relations during the event to ensure... ..., AD&D, critical illness, and hospital insurance; short and long-term disability;...
Full time
Temporary work
Part time
Local area
Toucan Gaming
Collinsville, IL
3 days ago
Niebur Front Desk Opening Staff (Member Specialist)
...Member Specialist Under the supervision of the Member Services Director, the Member Specialist provides supervision of Member Services... ...engage and lead a team of employees. Previous experience in a customer service environment, with experience in a supervisory position...
Work experience placement
Shift work
Young Mens Christian Association
Edwardsville, IL
2 days ago
Retail Donation Attendant
...effectively with co-workers, customers, and management. Must be organized... ...Provide positive customer service interactions, including... ...'s dress code. Safeguards agency assets, including cash, donated... ...~ Voluntary Life and AD&D Insurance on the first of the month following...
Full time
Seasonal work
Flexible hours
MERS / Goodwill
Glen Carbon, IL
2 days ago
Sales Agent
$100k
...effective communicator both written and verbal Provide excellent customer service and maintain retention Be self-motivated and fully... ...and maintain, Property & Casualty/Personal lines and Life insurance licenses Have computer experience and good organization skill...
Hourly pay
Full time
Automobile Club of Missouri
Edwardsville, IL
6 hours ago
Front Desk & HR Admin Specialist
Paszkiewicz Reporting & Records Retrieval in Glen Carbon, IL seeks an Office Administrator to support daily office operations, HR processes, and employee engagement. This on-site role ensures a welcoming environment for employees and visitors and helps keep the workplace...
Work at office
Paszkiewicz Reporting & Records Retrieval
Glen Carbon, IL
2 days ago
Full Time - Sales Associate - Outside Lawn & Garden - Day
$15 - $15.6 per hour
**Your Impact at Lowe's** As a Customer Service Associate, you combine top-notch customer service skills with genuine care for people to... ...your well-being a priority with multiple top-tier **health insurance options.** + Explore educational opportunities with Lowe's *...
Hourly pay
Full time
Part time
Local area
Flexible hours
Lowe's
Glen Carbon, IL
3 days ago
Retail Sales Associate
$15 - $15.4 per hour
...transforming homes worldwide. With our customer base continuously growing, we are expanding... ...that rewards for delivering world-class service and delighting our guests. Provide... ...health, dental benefits, and vision insurance ~ Employee Discount from 10% - 30%...
Hourly pay
Minimum wage
Live in
Worldwide
Ashley Furniture Industries Inc
Edwardsville, IL
2 days ago
Customer Service Rep(02964) - 147 E Bethalto
...Customer Service Rep We are seeking a dedicated Customer Service Representative to join our team in Bethalto, United States. As the first point of contact for our valued customers, you will play a crucial role in ensuring customer satisfaction and maintaining our reputation...
Shift work
Weekend work
Domino's Franchise
Bethalto, IL
5 days ago
Retail Merchandising Representative
...vision, dental, short-term disability, life insurance, 401(k), and more are available.... ...and dispose of trash as needed. Report service visits through a mobile application. What... ...trusted retail, marketing, and foodservice agencies reimagining how people connect with brands...
Weekly pay
Temporary work
Part time
Monday to Friday
Weekend work
Acosta Sales & Marketing
Edwardsville, IL
4 days ago
Retail Associate
$15 - $15.5 per hour
...Our focus has always been bringing our customers a constant stream of high-quality brands... ...these tasks will help achieve our Customer service and operational goals. ESSENTIAL... ...Critical Illness, Vision, Auto, Home, and Pet insurance programs; Associate Discount, Identity...
Full time
Work at office
Local area
Immediate start
Flexible hours
Shift work
Ross Stores, Inc.
Edwardsville, IL
5 days ago
Customer Care Advisor
$19 - $21 per hour
...Customer Care Advisor The Customer Care Advisor will serve as a customer advocate to earn... ...trust and loyalty through unparalleled service and support. The role is responsible for... ...medical, dental, vision, company-paid life insurance and long-term disability, supplemental...
Temporary work
Work at office
Local area
Flexible hours
Busey
Edwardsville, IL
5 days ago
Remote Paid Panel Customer Service Representative Agent Welcome
$750 per week
...insights. We help connect everyday people with flexible remote market research opportunities that influence real products, services, and customer experiences. Role Overview: We are welcoming participants from all backgrounds, including anyone looking for administrative...
Part time
Casual work
Remote work
Flexible hours
AFG
Edwardsville, IL
20 hours ago
Customer Service Representative
...Appropriately deciphers what information the client needs and provides the information. Follows established facility guidelines for customer service. # Communicates with clients regarding general questions, scheduling appointments, medical questions, emergencies, and so...
Afternoon shift
Hawthorne Animal Hospital
Glen Carbon, IL
5 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Insurance Agency Customer Service Rep. Be the first to apply!