Oracle CX Service Cloud principal consultant
Kaav
Director Of Delivery
As a Director of Delivery, you will be a transformation maven, responsible for the end-to-end delivery and management of ERP driven programs in CX-Service Cloud. Leveraging your expertise in Oracle Cloud ERP solutions and collaborating with the program management office, you will lead teams to deliver innovative, high-quality solutions that meet our clients' business needs. This role requires a proactive approach, excellent communication skills, and the ability to build collaborative relationships with clients and internal/external stakeholders.
Key Responsibilities
Responsibilities:
- Implement and manage Oracle CX Service Cloud solutions, focusing on the following modules:
- Installed Base
- Maintenance
- Service Logistics
- Field Service Cloud
- B2B Service
- Digital Customer Service
- Knowledge Base
- Collaborate with cross-functional teams to gather requirements and design solutions that meet business needs.
- Configure and customize Oracle CX Service Cloud applications to enhance functionality and user experience.
- Provide technical support and troubleshooting for Oracle CX Service Cloud modules.
- Develop and deliver training sessions for end-users to ensure effective utilization of the system.
- Monitor system performance and implement improvements to optimize efficiency.
- Stay updated with the latest Oracle CX Service Cloud features and best practices.
Qualifications
- Bachelors degree in computer science, Information Technology, or a related field.
- Proven experience with end-to-end implementation of Oracle CX Service Cloud and its modules.
- Strong understanding of customer service processes and best practices.
- Excellent problem-solving skills and attention to detail.
- Ability to work independently and as part of a team.
- Strong communication and interpersonal skills.
- Oracle CX Service Cloud certification is a plus.
Vacancy posted 13 hours ago
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