Portfolio Operations Manager

ABOUT CATHARTES

Cathartes is a multi-family real estate developer and owner committed to building high-quality residential communities. With $1.5 billion in investments across the Northeast, Cathartes creates purposeful spaces that promote smart living by developing environments that bring together work-life balance, wellness, sustainability, and community engagement. As our stabilized portfolio continues to grow, we are looking for a hands-on operations professional to help ensure our assets are running efficiently, are well-maintained, and are performing in line with ownership's financial and operational expectations.

POSITION SUMMARY

The Portfolio Operations Manager will oversee the day-to-day operations and building maintenance performance of a portfolio of stabilized multi-family assets. Working closely with the Asset Management team, this role serves as the operational link between ownership and the on-site, third-party property management companies — ensuring properties are well-maintained, operating expenses are tracked against approved budgets, and each site is being managed to company standards.

This is an ideal role for a multi-family operations professional who enjoys being in the field, has a strong grasp of building systems and maintenance best practices, and is comfortable holding third-party managers accountable to performance and financial targets.

KEY RESPONSIBILITIES

Operations Oversight

• Oversee operational performance across a portfolio of stabilized assets managed by third-party property management companies
• Serve as the primary point of contact between the Asset Management team and on-site management teams
• Conduct regular site visits and physical inspections to assess property condition, curb appeal, unit turn quality, and overall maintenance standards
• Hold third-party managers accountable to company operating standards, policies, and service-level expectations
• Identify operational issues or risks at the property level and escalate or resolve as appropriate

Building Maintenance & Capital Oversight

• Monitor the physical condition of assets, including building systems (HVAC, roofing, plumbing, electrical), life safety systems, and common areas
• Review preventive maintenance programs and ensure they are being properly implemented on-site
• Partner with the Asset Management team on capital improvement planning, prioritization, and project tracking
• Assist in vendor and contractor selection, oversight, and performance evaluation for maintenance and capital projects

Financial & Budget Management

• Track and analyze monthly operating expenses against site budgets across the portfolio
• Review monthly financial packages and variance reports prepared by on-site/third-party managers
• Flag budget variances, identify root causes, and work with property teams to implement corrective action
• Support the annual budgeting process by providing operational input and historical expense trends
• Assist in identifying cost-saving opportunities and operational efficiencies across the portfolio

Reporting & Communication

• Prepare regular operational and financial performance reports for the Asset Management team and ownership
• Communicate portfolio-wide operating trends, risks, and opportunities to leadership
• Maintain strong working relationships with third-party management companies to drive collaboration and accountability

QUALIFICATIONS

• Minimum of 7 years of experience in multi-family property operations, property management, or asset management, ideally including exposure to stabilized assets
• Demonstrated experience overseeing or working closely with third-party property management companies
• Proven ability to manage multiple properties simultaneously, with experience overseeing a diverse portfolio of assets varying in size, age, and market
• Strong understanding of building systems, preventive maintenance programs, and capital project execution
• Solid financial acumen, including experience reviewing property-level financials, budgets, and variance reports
• Ability to build strong interpersonal relationships with site teams, foster a collaborative team-building environment, and influence without direct authority
• Excellent organizational and communication skills, capable of juggling varying priorities on a day-to-day basis
• Comfortable traveling regularly to properties within the portfolio
• Self-motivated, detail-oriented, and able to work both independently and as part of a broader asset management team
• Proficiency with property management software (e.g., Yardi, RealPage, Entrata) and Microsoft Excel preferred
• Bachelor's degree in Real Estate, Business, Property Management, Construction Management, or a related field preferred; equivalent experience will be considered

Salary Range: $95,000 - $120,000 per year