Volunteer Coordinator

Location: Hopkins, MN Hours/Days: 24 hours per week average Supervisor: Rescue Operations Manager Compensation: $21-$26 per hour based on experience Classification: Part-Time Hourly About Carver Scott Humane Society Carver Scott Humane Society (CSHS) is a 501(c)(3) nonprofit organization founded in 1989 to rescue and rehome cats and dogs in need. Since our founding, we have adopted a philosophy that focuses on addressing the underlying issues causing pet overpopulation and homelessness. Through this way of thinking and operating, we provide comprehensive services to better the lives of the pets and their families in the Twin Cities. In addition to these services, which enable people to keep their pets in their homes, we provide rescue and rehoming for nearly 1,000 cats and dogs each year. Our Mission Connecting animals in need with people who care. Position Overview The Volunteer Coordinator is responsible for building and supporting a strong, engaged volunteer program that advances the mission of Carver Scott Humane Society. This position recruits, trains, and retains volunteers while ensuring they have the communication, resources, and support needed to be successful. The Volunteer Coordinator also works closely with Volunteer Leads, staff, and organizational leadership to identify volunteer needs, address challenges, and create a positive and rewarding volunteer experience. What You’ll Do Volunteer Recruitment and Engagement Develop and implement strategies to recruit volunteers based on organizational and program needs. Respond to volunteer inquiries and guide prospective volunteers through the application and onboarding process. Build and maintain strong relationships with volunteers to support long-term engagement and retention. Communicate volunteer opportunities, organizational updates, and program needs clearly and consistently. Volunteer Lead Management and Support Recruit, train, coach, and support Volunteer Leads across program areas. Partner with Volunteer Leads to ensure volunteers are scheduled, trained, and supported. Provide Volunteer Leads with the resources and guidance needed to successfully manage their teams. Facilitate regular communication between Volunteer Leads and staff. Volunteer Training Coordinate and facilitate volunteer orientations and onboarding. Develop and maintain volunteer training materials and resources. Ensure volunteers understand organizational policies, procedures, and expectations. Coordinate ongoing education and refresher training as needed. Volunteer Experience and Appreciation Foster a positive, inclusive, and welcoming volunteer culture. Plan and coordinate volunteer appreciation initiatives, recognition activities, and events. Gather volunteer feedback and identify opportunities to strengthen the volunteer experience. Recognize volunteer milestones and celebrate volunteer contributions. Volunteer Support and Problem-Solving Serve as a primary point of contact for volunteer questions, concerns, and feedback. Identify and address volunteer challenges professionally and proactively. Partner with staff and Volunteer Leads to resolve issues and improve volunteer processes. Monitor trends affecting volunteer engagement and retention and recommend solutions. Volunteer Systems and Administration Serve as the primary point person for Bloomerang Volunteer, the organization’s volunteer management system. Maintain accurate volunteer profiles, schedules, service hours, training records, and program information. Support volunteers, Volunteer Leads, and staff in effectively using the system. Use volunteer data to monitor engagement, identify program needs, and support planning. Maintain accurate and confidential volunteer records. This is not an exhaustive list. Responsibilities may evolve. What We’re Looking For Previous volunteer management or coordination experience preferred. Experience working in a nonprofit, community engagement, customer service, or relationship-focused role. Experience with Bloomerang Volunteer or another volunteer management system is preferred. Strong interpersonal and relationship-building skills. Excellent verbal and written communication skills. Organized and detail-oriented, with the ability to manage multiple priorities. Comfortable learning, managing, and helping others navigate technology systems. Able to work independently while collaborating across departments. Able to approach concerns and conflict with professionalism, empathy, and sound judgment. Passion for animal welfare and creating meaningful volunteer experiences. Physical Demands Physical demands described here are representative, but not all inclusive, of those required to successfully perform this role. Ability to continuously stand, walk, speak, hear and smell Ability to bend, stoop, kneel, crouch, reach, crawl and climb stairs Ability to lift up to 15 pounds frequently, up to 40 pounds occasionally Ability to sit for periods of time Ability to read a computer screen and use a keyboard Specific vision abilities required at this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus Work Environment Frequent exposure to both cats and dogs Office located in an environment that is occasionally loud/noisy and busy Ability to work occasional evenings and weekends for volunteer trainings, events, and other organizational needs. #J-18808-Ljbffr Minnesota Council of Nonprofits