Care Concierge
Virtual Vocations Inc
Providing telephonic support to members, the full-time Care Concierge I will respond to inquiries, document interactions, and promote SmartShopper services while working remotely within a distributed team across multiple states. Key responsibilities Respond to inbound calls, emails, chats, and web requests from members Document member interactions accurately and promote SmartShopper products Research and resolve claims, eligibility, and incentive inquiries while coordinating with various teams Required qualifications Minimum 1+ years of customer service experience Healthcare experience required CRM experience, including Salesforce/CX1, preferred Strong healthcare literacy and customer service skills Bilingual English/Spanish preferred
Vacancy posted 2 days ago
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